Nancy Reinig
Overland Park,KS
Summary
At Global Connections, Inc., I excelled as a Customer Service Specialist II, leveraging my strong communication and multitasking skills to resolve customer complaints efficiently, leading to significant improvements in client satisfaction. My proactive approach in managing legal documents and aiding in collections underscored my ability to deliver results and maintain high-quality service standards.
Overview
20
20
years of professional experience
Work History
Customer Service Specialist II
Global Connections, Inc.
04.2004 - 05.2024
- Assisted the Operations Manager on projects
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained all legal documents, death certificates, divorce decrees, photo IDs etc, to keep member's files up-to-date
- Responded to all chargebacks from all major credit cards
- Maintained Operations Managers Spread sheets concerning complaints from BBB, members, attorneys, and chargebacks
- Tracked and aided in collections of bad payments by members
- Investigated and resolved customer inquiries and complaints quickly
- Printed and mailed customer service vouchers
- Collaborated with outside vendors and distributors concerned with members
- Responded to company's 'contact us' emails
- Worked with members to resolve delinquent payments
- Processed paperwork for member settlements
Education
Certification - Medical Lab Assistant
Medical Institute of Minnesota
Minneapolis, MN09.1971
Skills
- Complaint resolution
- Customer Service
- Good communication skills
- Telephone Etiquette
- Conflict Mediation
- Data Collection
- Multitasking
Timeline
Customer Service Specialist II
Global Connections, Inc.
04.2004 - 05.2024
Certification - Medical Lab Assistant
Medical Institute of Minnesota
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