NANCY REYNOLDS
Kent
Summary
Mobile Integrated Health (MIH) and FD CARES leader with over 15 years of progressive leadership, supervision, and program development experience across fire-based healthcare, public safety, child welfare, and military environments. Currently serving as Lead Social Worker and functioning in a program-level operational leadership capacity for FD CARES. Proven ability to supervise multidisciplinary teams, design and implement programs, develop SOPs, manage data integrity, and prepare organizations and personnel for high-stakes operations. Trusted advisor to senior leaders with a strong track record of execution, accountability, and system improvement.
Overview
19
19
years of professional experience
Work History
Lead Social Worker
Puget Sound Regional Fire Authority
01.2025 - Current
- Provide program-level leadership for FD CARES operations, supervising 16 clinicians (8 RNs, 8 SWs).
- Lead strategic planning, coordination, and execution of FD CARES initiatives aligned with PSF Medical Services Division goals.
- Develop, implement, and maintain SOPs, training programs, probationary evaluations, and performance oversight structures.
- Serve as FD CARES subject matter expert for Chiefs, Medical Director, and executive leadership.
- Lead documentation governance, reporting, and data integrity initiatives supporting operational, financial, and compliance needs.
- Strengthen regional partnerships with fire agencies, police departments, hospitals, public health, and community providers.
Captain (CPT)
UNITED STATES ARMY
03.2013 - Current
- Battalion S1 / Human Resources & Operations Officer (Deployment: Afghanistan, Kuwait, Qatar)
- Led stand-up of refugee receiving, processing, and discharge operations during deployment.
- Learned and implemented a new accountability system; trained and supervised a 50-Soldier team.
- Authored SOPs, designed operational floor plans, and ensured accountability of refugees and personnel.
- Led data collection and reporting; briefed operational metrics directly to the Base Commander.
- Company Commander
- Commanded and supervised 277 Soldiers with full responsibility for training, readiness, discipline, and welfare.
- Designed and executed training and professional development plans to prepare Soldiers for deployment.
- Oversaw medical, administrative, and operational readiness; identified and mitigated readiness risks.
- Mentored officers and noncommissioned officers; managed evaluations, promotions, awards, and corrective actions.
- Briefed readiness, risk, and personnel status to Battalion and Brigade Command.
- Executive Officer / Platoon Leader (Deployed)
- Supervised over 300 Soldiers across multi-site CENTCOM operations spanning eight countries.
- Coordinated logistics, personnel accountability, and operational reporting.
Community Social Worker
Puget Sound Regional Fire Authority
09.2022 - 12.2024
- Delivered MIH field response, crisis intervention, and coordinated care for high-risk patients.
- Served as field liaison across fire, EMS, police, hospitals, and behavioral health systems.
- Coordinated wraparound care and follow-up for complex medical, behavioral health, and social needs.
Resource & Outreach Specialist
Puget Sound Regional Fire Authority
08.2015 - 09.2022
- Supported early FD CARES program development, care coordination, reporting, and interagency partnerships.
- Conducted incident research and maintained datasets used for operational and strategic decision-making.
Correctional Officer
Federal Bureau of Prisons
01.2011 - 01.2015
- Maintained safety, security, and compliance in a high-risk federal correctional environment.
- Applied policy, de-escalation, and crisis management practices in complex situations.
- Collaborated with multidisciplinary teams to support institutional operations.
Social Worker / Program Supervisor
HILLVIEW ACRES CHILDREN’S HOME
01.2007 - 01.2011
- Supervised 12 residential counselors providing 24/7 care to severely abused and neglected children in foster care.
- Designed and implemented a residential program for teen mothers and their newborn infants.
- Provided clinical oversight, staff scheduling, performance coaching, and crisis response.
- Ensured compliance with licensing, regulatory, and safety requirements.
Education
Master of Social Work -
California State University
Long BeachBachelor of Social Work - undefined
Azusa Pacific University
Skills
- MIH / FD CARES Program Leadership
- Workforce Supervision & Development
- Strategic Planning & Execution
- Policy & SOP Development
- Data Analysis & Reporting
- Emergency & High-Risk Operations
- Interagency & Regional Collaboration
- Executive Communication
Timeline
Lead Social Worker
Puget Sound Regional Fire Authority
01.2025 - Current
Community Social Worker
Puget Sound Regional Fire Authority
09.2022 - 12.2024
Resource & Outreach Specialist
Puget Sound Regional Fire Authority
08.2015 - 09.2022
Captain (CPT)
UNITED STATES ARMY
03.2013 - Current
Correctional Officer
Federal Bureau of Prisons
01.2011 - 01.2015
Social Worker / Program Supervisor
HILLVIEW ACRES CHILDREN’S HOME
01.2007 - 01.2011
Bachelor of Social Work - undefined
Azusa Pacific University
Master of Social Work -
California State University