Summary
Overview
Work History
Education
Skills
Timeline
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Nancy Riffe

Brentwood,CA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

14
14
years of professional experience

Work History

Assistant General Manager

Old Navy
05.2023 - Current
  • Essential leader in driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development
  • Teach and coach Assistant Managers, Specialists, Leads, and Brand Associates to foster a high performing team to deliver best-in-class experience to our customers.
  • Lead and manage the store in the absence of the General Manager.
  • Build effective teams and drive a culture of high performance and engagement.
  • Ensure consistent execution of standard operating procedure.
  • Execute high quality merchandising floor sets of Women's and Men's departments with team monthly.
  • Develop Merchandise Specialist to achieve high quality merchandising execution in Kid's and Baby department.
  • Accountable for team performance through teaching,coaching and providing feedback to build capabilities.
  • Mentor and motivate team members to achieve challenging business goals.
  • Assist in recruiting, hiring and training of team members.
  • Optimize store displays and appearance via strategic merchandising.
  • Manage inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Drive results in customer loyalty programs by setting clear expectations and implementing engaging programs for the store team.

Assistant Manager of Merchandising

Old Navy
07.2022 - 05.2023
  • Executed monthly floor sets of Kids and Baby departments accurately while coaching and leading a team to demonstrate excellence in standards.
  • Supported strategies and processes to drive store sales and deliver results.
  • Implemented action plans to maximize efficiencies and productivity.
  • Ensured Consistent execution of standard operating procedures.
  • Acted as Community Leader for the store.
  • Ran self scan inventory process for the store.
  • Drove results in customer loyalty programs by setting clear expectations and implementing engaging programs for the store team.

Assistant Manager Customer Operations

Old Navy
06.2019 - 07.2022
  • Recruited, hired and developed highly productive Brand Associates and expert teams.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Became Community Leader for the store and developed a strong relationship with our community partner.
  • Drove results in customer loyalty programs by setting clear expectations and implementing engaging programs for the store team.
  • Led projects and implementations of internal processes, methodologies and tools to improve business performance.
  • Analyzed Customer Service survey results and provided guidance on best practices and various approaches.
  • Trained new employees on proper protocols and customer service standards.

Assistant Store Manager

HomeGoods
05.2009 - 06.2019
  • Proficient in Operations and Merchandising Assistant Manager roles.
  • Certified Subject Matter Expert in orientation, operations and systems modules.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Education

High School Diploma -

Irvington High School
Fremont, CA

Associate of Applied Science -

Kaplan College
Salida, CA

Skills

  • Operational Efficiency
  • Customer Service
  • Visual Merchandising
  • Driving Results
  • Retail Store Management
  • Talent Development

Timeline

Assistant General Manager

Old Navy
05.2023 - Current

Assistant Manager of Merchandising

Old Navy
07.2022 - 05.2023

Assistant Manager Customer Operations

Old Navy
06.2019 - 07.2022

Assistant Store Manager

HomeGoods
05.2009 - 06.2019

High School Diploma -

Irvington High School

Associate of Applied Science -

Kaplan College

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Nancy Riffe