Nancy Rimal
San Francisco,CA
Summary
Detail-oriented and proactive Administrative Professional with strong communication, organizational, and leadership skills. Over 5 years of experience in office administration, customer service, and executive support. Adept at managing schedules, coordinating meetings, and handling sensitive information with discretion. Passionate about public service and creating efficient, collaborative environments.
Overview
6
6
years of professional experience
Work History
Test Administrator
Pearson Professional Center
San Mateo, CA
12.2020 - 03.2022
- Checked identification documents of each test taker before allowing them to enter the exam room.
- Verified candidates' identities and maintained the integrity of testing procedures in a secure environment.
- Performed office administration duties, including inventory management and testing of document logs.
- Assisted candidates by clarifying test instructions, and providing professional customer service.
- Identified areas for improvement in existing testing processes and procedures.
- Maintained confidentiality, and ensured compliance with all security protocols.
- Provided instructions to test takers on how to complete their exams correctly.
Front Desk Assistant
The Grove Inn
San Francisco, CA
06.2019 - 03.2020
- Registered and processed guest check-ins and check-outs efficiently.
- Managed online and phone reservations to ensure availability and guest satisfaction.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process.
- Assisted guests with check-in and checkout procedures, including taking payments for room charges.
- Trained new employees on proper front desk operations and customer service techniques.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
Legal Receptionist
Merrill & Merrill, Chartered
Pocatello, ID
12.2016 - 05.2019
- Greeted clients and directed them to appropriate locations within the office.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Coordinated multiple schedules using online calendaring system.
- Processed and distributed invoices to bill clients.
- Maintained client confidentiality with regards to all matters discussed in the office.
- Scheduled meetings, appointments, and conference calls for attorneys.
- Drafted legal documents from oral transcriptions, and performed clerical duties, including filing, emailing, and database management.
- Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
- Assisted attorneys with research projects by utilizing online resources or library materials.
- Drafted or reviewed legal documents and precedents to support case preparation.
- Handled confidential information with discretion and professionalism at all times.
- Responded to inquiries from current and potential clients regarding services provided by the firm.
Senator of College of Business
Idaho State University
Pocatello, ID
05.2016 - 05.2017
- Created initiatives designed to raise awareness about important issues facing the university.
- I attended committee meetings, reviewed bills, held hearings, and changed and refined words before sending the bills for a vote.
- Developed and implemented a legislative strategy to address pressing issues in the college.
- Represented student interests by proposing and passing legislation to enhance the campus experience.
- Collaborated with university officials to implement policies and manage scholarship budgets.
- Championed diversity, community outreach, and student welfare initiatives.
Education
BBA - Information Technology
Idaho State University
Pocatello, IDSkills
Administrative Support
Customer Service
Event Planning and Coordination
Technical Proficiency
Data and Record Management
Communication Skills
Problem-Solving and Adaptability
Team Collaboration
Leadership Experience
Diversity Awareness
Timeline
Test Administrator
Pearson Professional Center
12.2020 - 03.2022
Front Desk Assistant
The Grove Inn
06.2019 - 03.2020
Legal Receptionist
Merrill & Merrill, Chartered
12.2016 - 05.2019
Senator of College of Business
Idaho State University
05.2016 - 05.2017
BBA - Information Technology
Idaho State University
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