Nancy R. Marcano -McConnell
Covington,KY
Summary
Mortgage Closing Analyst with TATA Consultancy Services, specializing in document processing and conflict resolution. Demonstrated ability to manage high loan volumes while maintaining exceptional attention to detail. Bilingual in English and Spanish, enhancing communication and operational efficiency through advanced software tools. Committed to ensuring compliance and optimizing processes.
Overview
23
23
years of professional experience
Work History
Mortgage Closing Analyst
TATA Consultancy Services
Cincinnati, OH
05.2018 - Current
- Coordinated purchase CD distribution to clients within SLA while ensuring funding clarity for closings.
- Communicated with title companies, attorneys, and relationship managers to address changes prior to final CD release.
- Completed required trainings from Tata and Morgan Stanley within designated timelines.
- Processed Non-Conforming purchases, refinances, and HELOCs while adhering to client privacy requirements.
- Maintained daily communication with loan officers and managers on loan package status and closing disclosures.
- Managed last-minute files with expedited closing dates, ensuring timely adjustments without prior notice.
- Utilized Microsoft Office tools, including Excel and OneNote, to enhance operational efficiency.
- Maintained high loan volume with exceptional attention to detail and organizational skills.
Senior Level Loan Processor
Digital Risk
Maitland, FL
02.2012 - 09.2017
- Conducted thorough analysis of applicants' financial status and property evaluations for informed decision-making.
- Processed loan applications using proprietary software, ensuring efficiency and accuracy.
- Reviewed documentation to ensure compliance with lending regulations.
- Verified all information for confidentiality during final closing phases.
- Gathered essential information to manage files from pre-approval to closing.
- Communicated with clients to clarify requirements and resolve issues promptly.
Customer Service / Processing Specialist
A.S.K. Services
Canton, MI
02.2016 - 09.2016
- Delivered estimated completion dates for criminal and background searches to clients.
- Reviewed court documents and entered search details into client websites accurately.
- Ensured accurate information entry, reflecting wording from court dockets.
- Responded to inquiries regarding court records and provided information.
- Processed customer orders efficiently in fast-paced environment.
- Managed inventory levels while maintaining organization of processing areas.
- Collaborated with team members to achieve timely task completion.
- Trained new staff on processing procedures and safety protocols.
Processing
Summer Bay Resorts
Clermont, FL
07.2008 - 01.2012
- Processing files once accounts were opened.
- Tracking all accounts for accounting purposes
- Inputting data in system regarding all accounts payments and or past due
- Discarding of all documents for all closed accounts
- Assuring all departments had copies of all necessary paperwork
Assistant Manager/ Optician
Americas Best
Livonia, MI
06.2007 - 06.2008
- Opened store daily for business operations.
- Trained new employees on customer service standards and store policies.
- Executed insurance verifications and confirmed patient demographics.
- Collected co-pays and cash from patients, processed credit card authorizations.
- Deposited daily earnings at the bank.
- Retrieved patient records and faxed to physicians and clinics as required.
- Maintained a daily spreadsheet tracking all cash transactions.
- Balanced registers and credit card machines at day’s end.
- Achieved daily sales targets consistently.
Team Leader Manager
Quicken Loans
Livonia, MI
07.2002 - 05.2007
- Motivated team of 18 to consistently achieve monthly folder quotas.
- Led daily operations to enhance workflow efficiency.
- Coordinated staff schedules and delegated tasks to maximize productivity.
- Trained new employees on company policies and enforced safety procedures.
- Facilitated meetings to provide project updates and clarify objectives.
- Monitored performance metrics for compliance with company standards.
- Resolved employee conflicts to maintain a positive work environment.
- Provided coaching and feedback to elevate team performance.
Education
High School Diploma -
Winter Park High School
Winter Park, FL06-1984
Skills
- Bilingual English and Spanish
- Customer service
- Document processing
- Legal document review
- Payment processing
- Conflict resolution
- Attention to detail
- Communication skills
- Data entry and analysis
- Microsoft Office Suite
- ECopy software
- LUSY software
- Closers Choice application
- Double Time software
- DocManagement Edge system
- Statusmart platform
- Iportal system
- ECompass tool
- Adobe applications
- ELC software
- MCP software
- OneNote application
- Teams collaboration
References
Available upon request
Languages
Spanish
Native/ Bilingual
Timeline
Mortgage Closing Analyst
TATA Consultancy Services
05.2018 - Current
Customer Service / Processing Specialist
A.S.K. Services
02.2016 - 09.2016
Senior Level Loan Processor
Digital Risk
02.2012 - 09.2017
Processing
Summer Bay Resorts
07.2008 - 01.2012
Assistant Manager/ Optician
Americas Best
06.2007 - 06.2008
Team Leader Manager
Quicken Loans
07.2002 - 05.2007
High School Diploma -
Winter Park High School
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