Nancy Roberts
Licensed Mental Health Counselor
Worcester,MA
Summary
LIcensed Mental Health Counselor .Experienced with client assessments, treatment planning and ongoing evaluations. Well-versed in effective intervention and assessment techniques. Solutions-oriented Mental Health Counselor successful at managing multiple priorities while maintaining strong work ethic and exhibiting positive attitude. Offering 20 year background implementing effective treatment plans and providing exceptional care for children, adolescents and adults suffering from mental and emotional health illnesses. Expertise in crisis intervention and treatment analysis and planning. Collaborative and team-oriented professional quickly establishes trust and rapport with patients. Master's Level Certified in Substance Abuse Counseling . Collaborative and team-oriented professional quickly establishes trust and rapport with patients.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Private Practice Therapist
Safe Harbor Counseling
Clinton, MA
01.2005 - 12.2013
- Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues.
- Referred clients to specialists, educational outreach programs or social service agencies for additional interventional needs.
- Maintained and updated patient records, changes in service plans, and treatment reports.
- Tracked progress according to goals for interventions.
- Consulted with other therapists, public and private service agencies and university researchers to advise clients on resources available.
- Worked with clinical psychiatrist and primary care physician to review patient progress and update treatment plans.
- Counseled up to 15 patients weekly with issues such as mood disorders, PTSD and anxiety.
Fee for Service Outpatient Clinician
UMass Medical Center
Clinton, MA
01.2002 - 01.2005
- Assessed clinical risk and danger to children and families and determined appropriate level of response and intervention.
- Worked with prescribing professionals to get patients necessary medications.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Developed service plans to maintain intact families and improve family functioning.
- Provided individual counseling services students with adjustment issues and partnered to facilitate weekly support groups.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
- Managed 20 clients per week on part time basis
School Behavioral Analyst
Shirley School District
Shirley, MA
09.2003 - 06.2004
- Facilitated and conducted group and individual therapy sessions to address PTSD, anger management, substance abuse and grief.
- Counseled clients individually to provide strategies for becoming aware of strengths and adjusting socially to environments.
- Conducted patient intake assessments and interviewed families to gather psychiatric histories and develop treatment plans.
- Developed, coordinated and organized behavior management and recreation programs to address needs of clients and families.
- Worked with parents of homeless children as customers to understand needs and provide excellent service
Addictions Counselor
UMass Memorial Medical Center - University Campus
Clinton , MA
09.2002 - 01.2003
- Developed individual treatment goals based on history and diagnosis.
- Coordinated referrals for addiction services based on individual client needs and preferences.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Managed 10 clients inpatient and answered 5-25 phone interviews and emergency room visitors per shift .
SOAP Program Director
Lowell Community Health Care Center
Lowell, MA
01.2001 - 01.2002
- Developed SOAP program from ground up, laying out framework and defining roles.
- Improved success of program by making proactive adjustments to operations.
- Resolved client issues quickly using hands on intervention and empathy, increasing customer retention rate 75%.
- Assisted program manager with developing budget and schedule.
Substance Abuse Counselor
Spectrum Health Medical Group
Worcester , MA
09.1999 - 01.2001
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Facilitated group and individual therapy in outpatient setting.
- Handled 20 calls per shift to address customer inquiries and concerns.
- Developed individual treatment goals based on history and diagnosis
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity including methadone treatment, Coordinated with medical staff,
Clinical Intern
Community Health And Prevention
Leominster , MA
09.1996 - 05.1997
- Created and reviewed stress reduction training materials under direction of learning and development team.
- Implemented Individual and group ment modalities to achieve positive outcomes for patients while working under direct supervision of clinical director.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Provided quick crisis intervention strategies to assist clients with emergencies.
- Developed effective discharge plans for clients to help maintain positive mental health outcomes.
Education
Bachelor Of Science - Human Development And Family Studies
Cornell University
Ithaca, NY Master Of Science - Mental Health Counseling
Fitchburg State University
Fitchburg, MA05.1997
Skills
- Empathic and analytical listening skills
- Excellent communication with peers
- Flexible problem solver
- Cultural awareness
- One-on-one sessions and group teaching
- Teamwork and Collaboration
- All DSMV Documentation requirements
- Program Assessments
Certification
- Substance Abuse Counseling Certificate Fitchburg State University 1997
- Licensed Mental Health Counselor 4696 MA 2001 -2022 {Current)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don’t believe everything you think.
Byron Katie
Timeline
Private Practice Therapist
Safe Harbor Counseling
01.2005 - 12.2013
School Behavioral Analyst
Shirley School District
09.2003 - 06.2004
Addictions Counselor
UMass Memorial Medical Center - University Campus
09.2002 - 01.2003
Fee for Service Outpatient Clinician
UMass Medical Center
01.2002 - 01.2005
SOAP Program Director
Lowell Community Health Care Center
01.2001 - 01.2002
Substance Abuse Counselor
Spectrum Health Medical Group
09.1999 - 01.2001
Clinical Intern
Community Health And Prevention
09.1996 - 05.1997
Bachelor Of Science - Human Development And Family Studies
Cornell University
Master Of Science - Mental Health Counseling
Fitchburg State University
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