Nancy Robinon
Laurel,IN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Office Manager
Stateline Medical Equipment
01.2010 - Current
- Resolved financial discrepancies and customer billing issues with timely attention.
- Coordinated with vendors and suppliers to facilitate timely payments.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Prepared and submitted monthly, quarterly and annual financial statements to inform decision-makers.
- Utilized company's accounting systems to review reports and prepare assessments.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Balanced Bank accounts monthly, made deposits weekly
- Completed all paperwork needed to keep in Employees files and kept them updated
- Payed all Bills
- Sent employee hours to our Payroll Company and then when completed, also made sure each employee received their copy and put all payroll information into Quick Books
- Completed Medicare Accreditation for the Company every 3 years
- Billing to Insurances, other Businesses as needed
- Posted payments to patient accounts
- worked denials and other things related to billing
- Kept all Business License up to date
Front Desk Receptionist
Oxford Internal Medicine
05.2005 - 12.2009
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Entered and updated sensitive customer information during check-ins and room changes.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Education
High School Diploma -
Brookville High School
Brookville, IN05.1979
Skills
- Customer Service
- Data Entry
- Office Management
- Administrative Support
- Staff Hiring
- Bookkeeping
- Billing
- Excellent Multi-Tasking Ability
- Account Reconciliation
- Human Resources
- Mail Handling
- Financial Accounting
- Technical Support
- Record Keeping
- Problem Solving
- Payroll Processing
Timeline
Office Manager
Stateline Medical Equipment
01.2010 - Current
Front Desk Receptionist
Oxford Internal Medicine
05.2005 - 12.2009
High School Diploma -
Brookville High School
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