NANCY ROBINSON
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
REGISTERED NURSE- FHE/SAMFE-A
General Leonard Wood Army Community Hospital
04.2023 - Current
- HOURS: Vary on call hours. Average hours 48+ a week
- Focuses on providing high- quality, trauma-specific care to patients who disclose sexual assault and/or other unwanted physical violence
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Performs the full range of professional nursing care, services, and health promotion with the scope of practice of a Forensic Healthcare Examiner.
- Reduced trauma for patients through compassionate care and effective communication techniques during examinations.
- Optimized patient outcomes by coordinating follow-up care with primary healthcare providers, mental health professionals, and other relevant resources as needed.
- Participated in ongoing professional development opportunities to remain current on emerging trends within the field of forensic nursing.
- Ensured strict adherence to chain-of-custody procedures for all evidence collected during examinations, preserving its integrity for potential use in criminal proceedings.
- Enhanced the quality of forensic evidence collected during examinations, ensuring accurate documentation and proper handling.
REGISTERED NURSE -CTMC
General Leonard Wood Army Community Hospital
07.2020 - Current
- HOURS: 40 hours a week
- Performs independent, comprehensive telephone and clinical triaging, and facilitates continuity of care through a multidisciplinary approach
- Establishes priorities for patient care and evaluates patients' progress toward high-level wellness
- Provides patient education as an integral part of the services offered
- Direct daily operation of the clinic to ensure optimal flow and prompt attention to patient's individual conditions
- Acts as relief nurse, triages and screens walk-in patients to assess the severity of the patient's condition and the need for provider intervention
- Communicates with providers regarding determinations and situations, documents events appropriately
- Screens patient charts to assess the medical history and determine health care needs
- Assign responsibilities to subordinates, review work, and provide guidance and assistance on administrative matters
- Makes psychosocial assessment of patients to identify significant cultural practices, the ability to understand and cooperate, and expectations of care and coping mechanisms
- Executes or ensures the completion of orders from health care providers
- Recognizes and reports abnormal test results, changes in symptoms and the need for follow-up
- Records data on patient charts
- Plan and revise work schedules and assignments to assure an even flow and distribution of work
- Assists health care providers with examinations and procedures
- Ensures complete, thorough documentation for all procedures
- Prepares and administers oral, subcutaneous, intra-muscular and intravenous medications
- Independently instructs and demonstrates to patients how to provide self-care
- Instructs patient in self-medication of prescribed pharmaceutical agents
- Reinforces health care provider instructions and encourages patient in the maintenance of health and self-care
- Responds to emergency situations
- Implement nursing care based on desired patient outcomes, customer satisfaction and evidenced-based practice
- Communicate with providers and the healthcare team
- Assess patients emotional, cognitive, social, and motivational status relative to education and determine their educational needs and priorities
- Evaluates the effectiveness of educational activities
- Ensures nursing staff competencies are initially evaluated and maintained and documented in accordance with hospital and clinic policies and nursing standards of practice
- Develops appropriate nursing plans
- Ensures that nursing staff maintains current licenses and certification requirements
- Follows quality improvement and internal control activities for the ambulatory care setting to include risk appraisals, conducting chart reviews, identifying trends and reporting corrective actions
- Ensures staff compliance with maintenance of competency folders in accordance with hospital and Joint Commission standards
- Participates in hospital and clinic meetings, and performance improvement activities as assigned
- Coordinates with case management for patient referrals to support services provided through the internal and external community, or the TRICARE network
- Assists patient to comply with medical treatment plan as necessary through telephone contact or through clinic visits.
REGISTERED NURSE - 5C MULTI-PURPOSE FLOOR
General Leonard Wood Army Community Hospital
07.2016 - 07.2020
- HOURS: 40 hours a week
- Effectively plans and implements the nursing process and the quality of care to patients requiring medical/surgical nursing care
- Self-directed with ability to prioritize workload and demonstrates maximum flexibility
- Provides information on disease process, surgical procedures and pre- and post-operative care
- Demonstrates ability to utilize the nursing process as a problem-solving model
- Performs duties encompassing preoperative and postoperative phases
- Assess an unconscious or semi-conscious patient's physiological and psychosocial status to formulate a nursing care plan to include developing goals based upon nursing diagnosis and desired patient outcomes
- Provides an advanced level of specialized nursing care to all patients to include critically ill, recovering from a major surgery to minor operative procedures
- Recognize life threatening conditions and initiate life-saving measures, calculate dosages, and mixes potent and potentially lethal drugs prior to arrival of physician and administer these drugs upon the physician's directives
- Exhibits ability to communicate effectively with all members of the health team
- Participates in core elements of performance include knowledge and active participation in unit/program level quality improvement processes and initiatives as well as customer service programs
- Recognizes and report abnormal test results, changes in symptoms and the need for follow-up
- Reviews results of tests, notify the medical provider of questionable test findings, and discuss option to repeat tests, or delay or cancel surgery
- Maintains collaborative relationships with the Inter-disciplinary teams in providing continuity of care to the patient
- Demonstrates knowledge and skills in the completion of medical/surgical care, documentation and standards
- Prepares and administers oral, subcutaneous, intra-muscular and intravenous medications and blood products per established policies and guidelines
- Able to float to other departments as needed
- Performs Charge Nurse Duties to include making nursing care assignments to various skill levels of professional and nonprofessional personnel
- Provides patient and staff education on various topics such as medication administration
- Plans, coordinates, and provides health risk interventions through individual counseling
- Assigns work to employees based on the difficulty and requirements of assignments, availability, capability and special qualifications of employees and workload.
REGISTERED NURSE - EMERGENCY ROOM
General Leonard Wood Army Community Hospital
06.2014 - 06.2014
- Hours: 20 hours total
- Assess patient status and keeps physician informed of any change or need for additional treatment
- Administer prescribed medications by any route as ordered within the guidelines of nursing practice
- Independently instructs and demonstrates to patient/family/significant others how to provide self-care to include wound care, changing dressings, care of catheters, and medication administration
- Act as relief nurse, triaged and screened walk- in patients.
MEDICAL SUPPORT ASSISTANT - EMERGENCY ROOM
General Leonard Wood Army Community Hospital
08.2010 - 02.2012
- HOURS: 40 hours a week
- Received incoming telephone calls & visitors to the Emergency Room
- Greeted, sign-in & interviewed patients suffering from illness, disease or trauma
- Contacted triage nurse if patient presents life threatening conditions
- Determined & verified patient eligibility
- Verified update demographics information on the Composite Health Care System (CHCS), & Department Enrollment Eligibility System (DEERS)
- Registered new patients
- Identified third party insurance information for reimbursement of medical services provided on patients including private insurance, workers compensation, Medicare/Medicaid
- Assisted patients in obtaining medical appointments
- Coordinates patient referrals to support services provided through the internal and external community, or the TRICARE network
- Maintained, filed & accounted for emergency room charts and out patient records
- Ordered and retrieved medical studies.
MEDICAL ASSISTANT
MERCY CLINIC
05.2010 - 08.2010
- HOURS: 40 hours a week
- Answered, triaged, documented, and forwarded all incoming calls for 2 facilities
- Assisted patients with scheduling appointments
- Recorded, documented, and filled prescription request per protocol and if necessary, forwarded to Provider
- Maintained and fostered open lines of communication with all clinics and facilities
- Perform independent, comprehensive telephone and clinical triaging
- Facilitate care coordination through a multidisciplinary approach
- Communicate with providers and the healthcare team
- Ensure complete, thorough documentation for all procedures and events.
MEDICAL ASSISTANT
NEW DEMINSIONS WEIGHT LOSS SURGERY SURGICAL CONSULTANTS OF SAN ANTONIO
11.2008 - 04.2010
- HOURS: 40 hours a week
- Perform independent, comprehensive telephone and clinical triaging, and facilitate care coordination through a multidisciplinary approach throughout day
- Evaluate clinic schedules daily for up to 6 providers to effectively maximize their clinic time
- Troubleshoot providers' schedules to assure that there are no conflicting engagements
- Participated in the migration and verification of data from the old electronic medical records system to the present electronic medical records program
- Awarded Employee of the Quarter for 08/09
- Assisted clinic with patient and staff education
- Participated and assisted in patient Weight Loss Seminars given by clinic
- Documenting and verifying patient information
- Reviewed and implemented an improved system to track and update patients' medications at each visit
- Identified the need for patient documentation of current medications, and tailored a card created for patients to carry that contained current medications, other pertinent medical history, and emergency contact information
- Assisted and performed minor medical procedures
- Assured that all medical records were reviewed, prepared, and verified prior to clinic
- Scheduled various test, studies, and referral visits to specialty providers
- Maintained open and professional communications with various health care facilities
- Recognized and reported abnormal test results, changes in symptoms and the need for follow-up
- Evaluated patients so that pain control was assessed and worked closely with providers so individual pain control plans were modified or continued, to optimize best pain control for patient
- Obtained verbal and written medical orders
- Prepared and administered oral, subcutaneous, intra-muscular medications
- Planned, coordinated, managed, monitored, and evaluated the appropriate level of care for URGENT/ASAP referrals
- Reviewed referrals, health care plans, and historical care for individual patient
- Facilitated achievement of quality care, appropriate care costing, and clinical outcomes
- Performed inventory control on all medical supplies
- Maintained and performed cleanliness and sterilization of exam rooms and medical instruments, performed safety checks on equipment to assure that they worked properly, maintained safety and cleaning logs incompliance with OSHA regulations, collected and recorded any monetary transactions, incorporate and foster the total team concept.
Education
SAMFE-A -
SEXUAL ASSAULT MEDICAL FORENSICS EXAMINER - JBSA
San Antonio, TX04.2023
ASSOCIATES IN APPLIED SCIENCE -
LINCOLN UNIVERSITY
Jefferson City, MO05.2013
GENERAL STUDIES -
QUINSIGAMOND COMMUNITY COLLEGE
Worcester, MA01.2006
MEDICAL ASSISTANT CERTIFICATION -
HEALTH TRAINING CENTER
Cambridge, MA01.2005
COMBAT MEDICAL SPECIALIST -
UNITED STATES ARMY
San Antonio, TX02.1990
RECRUIT TRAINING -
UNITED STATES ARMY
Fort Dix, NJ11.1989
HIGH SCHOOL -
LEMOORE UNION HIGH SCHOOL
Lemoore, CA08.1989
Skills
- Wound Care Certification
- ACLS, BLS, PALS, NRP Certified
- Bilingual – Spanish
- SAMFE-A
Certification
Registered Nurse – License No 2013025777
References
- MAJ Charles S. Gang, 520-971-5310, Charles.s.gang.mil@health.mil, Physician Assistant, 2 years
- Ashley N. Wilson, 573-291-7139, 573-596-1894, Ashley.n.wilson141.civ@health.mil, Registered Nurse, 4 years
- Brenda M. Helton, 573-480-2293, Brenda.m.helton.civ@health.mil, Nurse Practitioner, 3 years
- SSG Brian Scobee, 816-529-8282, brian.n.scobee.mil@health.mil, U.S. Army Medic, 3 years
- Calvin Grubbs III, 803-348-6814, calvin.grubbs@multicare.org, calvin.grubbsiii@gmail.com, Doctor, 7 years
- Shannon Jennings, 24302 Downhill Lie, San Antonio, TX, 78261, 405-838-2529, tackycat@aol.com, Registered Nurse, 8 years
- Harriette Gates, 662-542-3443, 573-596-9905, lashawllya.h.gates.civ@health.mil, Registered Nurse, 8 years
- Jody Mayrand, 108 James Luke Street, Waynesville, MO, 65583, 913-680-9441, jodykazz@yahoo.com, Respiratory Therapist (Currently MTN Program Director), 8 years
- Christina Lane Roden, 5302 Emmerson Rd, Falcon, MO, 65470, 417-531-2475, claneroden@gmail.com, Registered Nurse (Currently House Supervisor), 14 years
- Lloyd Stegemann, 361-500-2898, DrS@BetterWeighCenter.com, Surgeon, 16 years
- Michele Nichols, 19721 Stallion Drive, Waynesville, MO, 65483, 573-596-7690, 573-596-9141, shay.m.nichols4.civ@health.mil, Registered Nurse (Currently CNOIC of ER), 14 years
Affiliations
- Intenational Association of Forensic Nurses
- Missouri Chapter International Association of Forensic Nurses
- American Nurses Association
Timeline
REGISTERED NURSE- FHE/SAMFE-A
General Leonard Wood Army Community Hospital
04.2023 - Current
REGISTERED NURSE -CTMC
General Leonard Wood Army Community Hospital
07.2020 - Current
REGISTERED NURSE - 5C MULTI-PURPOSE FLOOR
General Leonard Wood Army Community Hospital
07.2016 - 07.2020
REGISTERED NURSE - EMERGENCY ROOM
General Leonard Wood Army Community Hospital
06.2014 - 06.2014
MEDICAL SUPPORT ASSISTANT - EMERGENCY ROOM
General Leonard Wood Army Community Hospital
08.2010 - 02.2012
MEDICAL ASSISTANT
MERCY CLINIC
05.2010 - 08.2010
MEDICAL ASSISTANT
NEW DEMINSIONS WEIGHT LOSS SURGERY SURGICAL CONSULTANTS OF SAN ANTONIO
11.2008 - 04.2010
SAMFE-A -
SEXUAL ASSAULT MEDICAL FORENSICS EXAMINER - JBSA
ASSOCIATES IN APPLIED SCIENCE -
LINCOLN UNIVERSITY
GENERAL STUDIES -
QUINSIGAMOND COMMUNITY COLLEGE
MEDICAL ASSISTANT CERTIFICATION -
HEALTH TRAINING CENTER
COMBAT MEDICAL SPECIALIST -
UNITED STATES ARMY
RECRUIT TRAINING -
UNITED STATES ARMY
HIGH SCHOOL -
LEMOORE UNION HIGH SCHOOL
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