Nancy Rocha
Sun Valley,CA
Summary
Highly-motivated employee with desire to take on new challenges. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Claims Manager
SERVPRO West Coast DRT
Encino, CA
03.2022 - Current
- Organized and maintained filing systems for sensitive documents.
- Prepared detailed reports and presentations for executive staff and clientele.
- Coordinated internal and external meetings, including scheduling, logistics, etc.
- Provided administrative support to various departments within the organization.
- Assessed, monitored and reported on work progression.
- Ensured compliance with relevant regulations or standards when executing projects across multiple regions.
- Managed communication channels between various teams involved in the execution of complex projects.
- Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
- Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
- Resolved conflicts among team members by providing creative solutions that addressed all parties' needs.
Accounting Assistant
Evans Sandblasting Corporation
Los Angeles, California
09.2021 - 03.2022
- Assist in analyzing legal documents, including insurance policies and corporate contracts
- Generate aging reports and contact 5-7 clients on weekly basis to collect payment
- Process expense reports, properly documenting and allocating expense items
- Purchase supplies and equipment, accurately recording purchases and reducing reconciliation discrepancies
- Run reports monthly for verification and supervisor approval
- Resolve all payment issues quickly and efficiently
- Review financial statements and tax documents to correct any discrepancy
- Assist with collections calls each month
- Setup an A/R aging report in QuickBooks to track payment status of all accounts, which helped the collections team identify billing issues earlier.
Pro Sales Associate
The Home Depot
North Hollywood, CA
12.2020 - 09.2021
- Primarily responsible for developing one-on-one relationships with and selling products to industrial, commercial and other professional customers
- By creatively and proactively pursuing new business and utilizing prospecting to make contact with customers
- Key responsibilities outstanding service to customers through the sharing of product knowledge of all store departments and developing and maintaining professional customer relationships, paying special attention to customers' needs and solutions
- Knowledge of all departments.
Office Administrator
Foam Sales and Marketing
Burbank, Ca
03.2011 - 03.2015
- Communicate with clients in-person and via phone and email, maintaining positive relationships and high client satisfaction
- Coordinate calendars, including catered meetings, travel arrangements and maintenance or service appointments
- Troubleshot and resolved office equipment issues to minimize service visit costs
- Handle multi-line phone system efficiently
- Establish work duties and ensure workflow is properly followed
- Answer and screen telephone calls, recording messages for quick reply as needed
- Ensure front office is clean and presentable at all times
- Provide other administration services as needed, including mailings and minor cleaning
- Perform basic accounting services, including the handling or petty cash and invoicing.
Waitress, Hostess, and Cashier
Los Tres Hermanos
San Fernando, Ca
01.2010 - 04.2012
- Provide excellent service and recommendations to guests
- Deliver exceptional customer service through extensive menu knowledge
- Work alongside a team of 10 people
- Carefully hand wash, rinse and sanitize delicate china and stemware for fine dining restaurant
- Train new servers on expectations and procedures
- Pour different styles of drinks quickly and in accordance with customer's specifications
- Respond quickly to customer inquiries
- Buss over 7 tables in dining room
- Escort customers to their tables, bringing menus, silverware and water
- Host large parties of 15 or more
- Consistently earn 100% positive feedback ratings by establishing rapport with patrons and providing unparalleled service
- Keep host stand tidy to reflect cleanliness and organization of restaurant to incoming guests
- Welcome all patrons in a warm, friendly manner
- Collect trash and dispose properly at the end of shift
- Support coworkers as needed
- Multi-tasked in a fast-paced environment, checking on tables regularly to address any customer needs.
Education
High School Diploma -
Birmingham Community Charter
06.2011
Skills
- Accounts payable
- Quickbooks
- MS Office Suite
- Excel
- Active Listening
- Relationship Building
- Customer Service and Support
- Critical Thinking
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Claims Manager
SERVPRO West Coast DRT
03.2022 - Current
Accounting Assistant
Evans Sandblasting Corporation
09.2021 - 03.2022
Pro Sales Associate
The Home Depot
12.2020 - 09.2021
Office Administrator
Foam Sales and Marketing
03.2011 - 03.2015
Waitress, Hostess, and Cashier
Los Tres Hermanos
01.2010 - 04.2012
High School Diploma -
Birmingham Community Charter
Similar Profiles
Melissa PopeMelissa Pope
Claims Manager 2 at SERVPRO of Tri-Cities West and Franklin CountyClaims Manager 2 at SERVPRO of Tri-Cities West and Franklin County
BEN BARKERBEN BARKER
General Manager at Restoration Associates DBA SERVPRO West KnoxvilleGeneral Manager at Restoration Associates DBA SERVPRO West Knoxville
Jacob KuczenskiJacob Kuczenski
Lead Technician at Servpro of Marietta WestLead Technician at Servpro of Marietta West