NANCY RODRIGUEZ
Houston,Texas
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
KTX Coworking/Jaguar Exploration
07.2022 - Current
- Assisted the executive management team in making informed decisions by providing timely and accurate administrative support
- Reviewed invoices and payments for accuracy before processing
- Balanced ledgers and accounts to identify discrepancies
- Monitored cash flow and budget adherence to support profitability.
- Developed project plans for various tasks assigned by upper management.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Managed database systems containing customer contact information.
Operations Manager
Unload It Therapy
06.2020 - 07.2021
- Evaluated daily schedules, accommodating patient flow, and minimizing missed appointments
- Scanned and documented new patient information in electronic health records for registration purposes
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Maintained confidentiality of personal and financial information, protecting patient rights, and complying with HIPAA regulations
- Managed the daily operations of multiple departments to maximize efficiency
- Implemented cost-saving initiatives to reduce overhead costs
- Strategized with leadership to stay ahead of changing customer needs and labor planning concerns.
Administrative Assistant
Impireum Psychiatric Group
03.2020 - 04.2021
- Evaluated daily schedules, accommodating patient flow, and minimizing missed appointments
- Scanned and documented new patient information in electronic health records for registration purposes
- Greeted patients immediately upon arrival, providing excellent customer service
- Assisted with medical billing and coding
- Organized and filed patient medical records
- Maintained confidentiality of personal and financial information, protecting patient rights, and complying with HIPAA regulations
- Recorded patient and insurance payments, maintaining accurate financial records
- Collected co-payments and co-insurance and issued appropriate receipts during check-in
- Processed payment transactions for cash, checks, and credit and debit cards
- Scheduled patients for exams and screenings.
Front Desk Receptionist
Nikko Dermatology
Cypress , TX
12.2017 - 03.2019
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Conducted patient intake interviews to collect medical information and insurance details.
- Verified insurance coverage for appointments and collected co-payments as required.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Took messages from patients and promptly relayed to appropriate staff.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Interviewed patients to complete case histories and intake forms.
Education
BA - Psychology
University of Houston-Victoria
Skills
- Information Security
- Proposal Writing
- Filing
- Calendar Management
- Digital Archiving
- Program Administration
- Organizational Management
- Business Development
- Quickbooks
- Invoice Processing
- Payroll Administration
- Accounting
Timeline
Administrative Assistant
KTX Coworking/Jaguar Exploration
07.2022 - Current
Operations Manager
Unload It Therapy
06.2020 - 07.2021
Administrative Assistant
Impireum Psychiatric Group
03.2020 - 04.2021
Front Desk Receptionist
Nikko Dermatology
12.2017 - 03.2019
BA - Psychology
University of Houston-Victoria
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