Nancy Rodriguez
Bennett,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Excellent customer service experience, great at multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Owner Relations/ Division Order Analyst Assistant
Foundation Energy Management
Denver, CO
07.2019 - 06.2024
- OR-Answer incoming owner relations calls regarding various issues, including revenue, land, division orders, JIB, AR, and AP.
- OR-Work with accounting to resolve revenue and joint interest billing discrepancies.
- OR-Coordinate with revenue accountants in processing revenue adjustments.
- OR-Log owner inquiries in case tracking system and follow-up on outstanding unresolved inquiries.
- OR-Respond promptly to companies needs and adds value by building relationships and trust through client interactions and manages difficult or emotional situations.
- OR-Ensure response is done in accurate, timely, and friendly manner.
- OR-Participate in cross-training to develop new skills, expand knowledge, improve business and customer experience.
- OR-Ability to multi-task between several critical owner situations at same time.
- OR-Managed 30-70+ calls & emails daily.
- DO- Initiate pay code changes ownership transfers of intermediate to advanced complexity within Excalibur.
- DO-Placing owners in & out of JIB netting.
- DO-Placing owners in & out of suspense.
- DO-Opening & closing decks for accounting for distribution.
- DO-Inputting owners tax id information
- DO-Working knowledge of division order revenue distribution software.
- DO-Knowledge of legal descriptions.
Guest Service Department Manager
McDonald’s Restaurant
Bennett, CO
06.2013 - 07.2019
- Conducted regular performance reviews for guest service staff members.
- Maintained accurate records of all guest interactions, inquiries and complaints.
- Created reports on daily transactions and sales activity for management review.
- Resolved conflicts between customers and staff in a timely manner.
- Managed inventory of supplies necessary for providing excellent customer service.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed team of front desk agents, supervising personnel in issue resolution.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Shift Manager
McDonald’s Restaurant
Denver, CO
11.2007 - 05.2011
- Supervised restaurant personnel to ensure efficient operation during assigned shift hours.
- Greeted guests upon arrival, answered questions about menu offerings and made recommendations when requested.
- Trained new employees on proper customer service techniques and food handling protocols.
- Monitored cash registers during shifts to ensure accuracy of transactions.
- Ensured compliance with food safety objectives and quality control standards throughout shift operations.
- Inspected dining room serving stations for neatness, cleanliness, adequate supplies of needed items, correct temperature of foods, freshness of products served in accordance with established standards.
- Handled closing procedures including counting money in drawers at end of shift.
- Assigned tasks to staff members and monitored their performance.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Ensured all safety and sanitation regulations were followed in the restaurant.
- Attended regular meetings with management staff to discuss any changes or new policies implemented by corporate office.
Customer Service Representative
Aimco
02.2007 - 11.2007
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Greeted potential tenants and provided information about the property.
- Setting up tours of available apartments.
- Highlighting features and amenities.
- Detailed application requirements and answered questions from prospective tenants.
- Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
- Escalated critical issues to property manager to deliver immediate resolution.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Restaurant Hostess
La Loma Restaurant
Denver, CO
10.2006 - 01.2007
- Greeted guests and sat customers at tables or in waiting areas.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Provided menus and answered questions about menu items and specials.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Managed reservations, waitlists, and special requests for large parties.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Assisted with setting up banquet rooms for special events.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
Customer Service Representative
Ben Franklin Plumbing
04.2004 - 08.2005
- Inbound calls, scheduling appointments, call tracking, filing paper work & invoices.
- Assisted in scheduling, rescheduling, and canceling appointments.
- Worked collaboratively with other team members to meet departmental goals.
- Maintained accurate records of patient appointments in computer system.
- Performed follow up calls to confirm scheduled appointments.
- Answered incoming calls from potential new client and existing client inquiries.
- Investigated customer complaints concerning plumbing services provided by company personnel.
- Maintained up-to-date records regarding work performed by plumbers for warranty purposes.
Temp Receptionist
Rodriguez Law Firm
Denver, CO
05.2003 - 09.2003
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Scheduled appointments for clients, customers, and other visitors.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
Store Manager
Casual Time
Denver, CO
07.2002 - 08.2003
- Developed knowledge of current fashion trends and styles to better assist customers.
- Folded and hung clothing items according to store standards.
- Operated the cash register to complete transactions.
- Helped maintain security within the store by keeping an eye out for shoplifters or suspicious activity.
- Cleaned fitting rooms after each customer use.
- Performed inventory checks regularly to ensure accuracy of stock levels.
- Checked incoming shipments of merchandise against purchase orders for accuracy.
- Processed cash payments for customer purchases.
- Achieved personal and store sales goals with sound customer service and sales protocol.
- Restocked shelves with new merchandise as needed.
- Maintained a neat and organized sales floor.
Crew Member
McDonald’s Restaurant
Denver, CO
02.1999 - 10.2000
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Education
High School Diploma -
University of Colorado Denver
Denver, CO06-2017
Skills
- Excellent Customer Service
- Oil and Gas Industry Knowledge
- Data Management
- Division Order Preparation
- Ownership Verification
- Clerical Support
- Mail handling
- Office Administration
- Data Entry
- Call center operations
- Flexible Team Player
- Problem Solving
- Appointment Scheduling
- Client relations
- Communication
- Problem solving
- Leadership
- MS Office- Word- Excell
Certification
- Colorado State Notary
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Owner Relations/ Division Order Analyst Assistant
Foundation Energy Management
07.2019 - 06.2024
Guest Service Department Manager
McDonald’s Restaurant
06.2013 - 07.2019
Shift Manager
McDonald’s Restaurant
11.2007 - 05.2011
Customer Service Representative
Aimco
02.2007 - 11.2007
Restaurant Hostess
La Loma Restaurant
10.2006 - 01.2007
Customer Service Representative
Ben Franklin Plumbing
04.2004 - 08.2005
Temp Receptionist
Rodriguez Law Firm
05.2003 - 09.2003
Store Manager
Casual Time
07.2002 - 08.2003
Crew Member
McDonald’s Restaurant
02.1999 - 10.2000
High School Diploma -
University of Colorado Denver
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