NANCY RODRIGUEZ
Dover,NJ
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Patient Care/MA-Oncology
Hackensack Meridian Health
09.2019 - 03.2021
- Responsible for patient registration: demographics, insurance, payments, scheduling, greeting and phones
- Performed phlebotomy, took and documented vitals and updated in computerized medical records - EPIC
Patient Service Representative-Oncology/Hematology
Summit Medical Group
05.2017 - 09.2019
- Maintained efficient workflow through the registration process, greeted patients, checked patients in/out and Initiate, authenticate, and process authorizations
- Utilized Athena-EMR system, verified insurances via NaviNet, Optum, and Availity
Customer Service Representative
Autoland Toyota
02.2015 - 05.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
ASSOCIATE IN APPLIED SCIENCE DEGREE - Surgical technology
EASTWICK COLLEGE
RAMSEY, NJ07.2021
PROFESSIONAL CERTIFICATES - AHA, BLS Healthcare Provider Certificate, HIPAA Privacy Regulations, Medical Assistant/Phlebotomist, Certificate, NBSTSA (National Board of Surgical Technology and Surgical Assisting), CST (Certified Surgical Technologist)
EASTWICK COLLEGE
RAMSEY, NJ07.2019
Skills
- Aseptic technique
- Basic patient emergency procedures
- Common medications administered during surgery
- Knowledge of basic instruments for all surgical procedures and environment awareness
- Positioning of the surgical patient
- Surgical procedures and technological sciences
- Verbal Communication
- Training and mentoring
Activities
2018, Volunteer via Church Community with Summit Medical Group
Languages
Spanish
Full Professional
Timeline
Patient Care/MA-Oncology
Hackensack Meridian Health
09.2019 - 03.2021
Patient Service Representative-Oncology/Hematology
Summit Medical Group
05.2017 - 09.2019
Customer Service Representative
Autoland Toyota
02.2015 - 05.2017
PROFESSIONAL CERTIFICATES - AHA, BLS Healthcare Provider Certificate, HIPAA Privacy Regulations, Medical Assistant/Phlebotomist, Certificate, NBSTSA (National Board of Surgical Technology and Surgical Assisting), CST (Certified Surgical Technologist)
EASTWICK COLLEGE
ASSOCIATE IN APPLIED SCIENCE DEGREE - Surgical technology
EASTWICK COLLEGE
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