Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
NANCY RODRIGUEZ

NANCY RODRIGUEZ

Venus

Summary

Professional sales expert with proven track record in developing and maintaining key client relationships to drive revenue growth. Known for delivering impactful sales strategies and achieving targets through effective team collaboration. Reliable team player with strong adaptability and negotiation skills.

Overview

12
12
years of professional experience

Work History

Account Executive

PharMerica
03.2021 - 10.2024
  • Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
  • Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
  • Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
  • Optimized sales pipeline management, ensuring steady flow of opportunities through careful planning and follow-up activities.
  • Conducted market analysis to identify trends and adjust sales strategies accordingly.

Team Lead

PharMerica
05.2018 - 06.2020
  • Developed monthly and daily production output plans to deliver on customer service and financial metrics
  • Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities
  • Served as a liaison between management and staff, effectively communicating updates on company policies and procedures.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
  • Assisted in recruiting new hires for the customer service department, conducting interviews and making hiring recommendations.

RxAllow Representative

PharMerica
11.2017 - 05.2018
  • Consulted with outside parties to resolve discrepancies and create effective solutions
  • Recommended services to customers, thoroughly explaining details
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Achieved high customer satisfaction ratings by actively listening to client needs and providing tailored solutions.
  • Developed training materials to support new team members in understanding product offerings.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.

Customer Service Representative

PharMerica
03.2016 - 11.2017
  • Provided primary customer support to internal and external customers in fast-paced environment
  • Contributed to company achieving and holding industry-leading customer service ratings
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores
  • Responsible for multiple phone lines to meet fast-paced call center demands
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.

Receptionist

Master Meter Inc.
02.2013 - 03.2016
  • Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department
  • Corresponded with clients through email, telephone or postal mail
  • Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Education

Bachelor of Arts - Business Administration

Tarleton State University
Stephenville, TX
05.2021

Associate of Arts - Art

Tarrant County College District
Fort Worth, TX
05.2018

Skills

  • Customer Relationship Management Software (CRM)

  • Forecast preparation

  • Contract Negotiation

  • New business opportunities

  • Client relationship building

  • Sales quota achievement

  • Systems and software programs (Hubspot, CRM, Webex and etc)

  • Pipeline management

  • Teamwork and collaboration

  • Time management

  • Problem-solving abilities

  • Organizational skills

Timeline

Account Executive

PharMerica
03.2021 - 10.2024

Team Lead

PharMerica
05.2018 - 06.2020

RxAllow Representative

PharMerica
11.2017 - 05.2018

Customer Service Representative

PharMerica
03.2016 - 11.2017

Receptionist

Master Meter Inc.
02.2013 - 03.2016

Associate of Arts - Art

Tarrant County College District

Bachelor of Arts - Business Administration

Tarleton State University

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NANCY RODRIGUEZ