Nancy Rodriguez
Saint Hedwig
Summary
Dynamic professional with extensive experience at Kreider Services, excelling in client advocacy and emotional support. Proven ability to manage complex transportation logistics while ensuring safety and compliance. Bilingual in Spanish and English, adept at building strong relationships and fostering trust with diverse populations. Committed to enhancing the well-being of individuals in challenging circumstances. Sympathtic personal care aide with several years of experience supporting patients with activities of daily living. Professional and clear communicator when instructing and assisting patients as well as when reporting information to healthcare team and supervisors. Compassionate home healthcare professional offering demonstrated success in aligning daily activities with care plans and expediently reporting any client status changes. Promotes formation of habits for sustainable health improvement. In-depth knowledge of behavior redirection strategies. Dependable professional with excellent organization skills demonstrated through history of managing client daily activities, appointments and medication needs. Well-versed in administering medication and monitoring nutrition. Trusted to oversee patients in challenging medical states.
Overview
15
15
years of professional experience
1
1
Certification
Work History
DSP Direct Support Specialist
Kreider Services
Dixon
02.2025 - 06.2025
- Assisted clients with maintaining good personal hygiene.
- Helped clients get in and out of beds and wheelchairs.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Built strong and trusting rapport with clients and loved ones.
- Organized oral medications for clients following dosage and schedule requirements.
- Recorded client status progress and challenges in logbooks and reports.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Drove clients to doctors' appointments and social outings.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Performed housekeeping duties such as laundry, meal preparation, grocery shopping when necessary.
- Provided assistance to individuals with disabilities in day-to-day activities and tasks.
Management analyst
Tri Starr
San Antonio
08.2022 - 04.2024
- Intake, Under general direction, is responsible for assisting migrants after they are released from South Texas Immigration Detention Centers.
- Seeking a candidate who is bilingual (Spanish/English), compassionate, a good problem solver, and performs well under pressure.
- The staff member will gather migrant information for non-profit organizations that are assisting with travel and coordinate the movement of migrants between the airport, bus stations and Travis Park Church (TPC).
- This is not an office-based position and requires the staff person to stand and walk to the various rooms that the migrants are staying to collect vital information.
- Staff are needed to work with these migrants during the day and weekends. The migrant assistance operates 7 days per week.
- Seeking a candidate who is bilingual (Spanish/English), compassionate, a good problem solver, and performs well under pressure.
- When migrants are released from immigration detention custody, they are given paperwork that allows them to travel freely in the U.S., including a notice of future appointments with immigration officials.
- Their first immigrant hearing is typically scheduled for several months from their release.
- Most migrants then work quickly with their relatives in other parts of the US to have those relatives purchase them travel tickets from San Antonio to New York, for example, or Miami, or Los Angeles, etc. so they can be with their relatives.
- A small number do not have relatives or resources to travel and will need to be referred to a non-profit partner for assistance.
- The migrants are typically dropped off at the San Antonio Airport or the Greyhound bus station in vans or buses by ICE, or by a nonprofit charity located in South Texas or by a private transportation company.
- Migrants are dropped off at the various San Antonio locations every day, seven days per week and the City of San Antonio and non-profit partners and volunteer partners work to move them to a single location to intake and aid as needed.
- Coordinate with Endeavors staff with projected arrivals being reported from the Airport, Bus Station, TPC Shelter, and other locations.
- The liaison is responsible for ensuring drivers are aware of the enrollment process and adhere to the intake procedures and instructions provided by the Endeavors staff.
- You will need to collect Names, Date of Birth, Gender, referring organization, and provide this to the ICF Endeavors staff prior to arrival of any clients.
- Liaisons will need to coordinate closely with Catholic Charities and other Non-profits to notify clients when their travel is ticketed and ensure the client departs on time.
- You will need to coordinate with the CoSA drivers on transported clients from the ICF hotel to the Airport or Bus Station when travel plans are finalized.
- Clients should depart once their bus or flight is ticketed and are scheduled to depart the same day or within 12 hours.
- Do not delay transport as vehicles and drivers are limited.
- Clients departing from the downtown bus station must arrive no earlier than 3 hours prior to departure.
- Airport passengers can arrive at the airport 12 hours before their flight.
- Developed and maintained comprehensive databases to track project metrics and outcomes.
Youth care worker / Transportation
ORR/ Office of Refugee Resettlment
San Antonio
05.2021 - 07.2021
- Did reunification's and took care of the UAC do youth care worker position.
- Transported the children to shelters or reunited then with their sponsor's.
- Provided emotional support to youth, actively listening to their concerns and needs.
- Promoted cultural sensitivity and inclusivity among diverse youth populations.
Security Supervisor
Allied Universal Security Services, Systems and Solutions
Naperville
09.2020 - 11.2020
- I supervise 6 guards and monitor the cameras.
- Control egress and ingress.
- Do mobile patrol of facility and foot patrol of building.
- Supervised a team of 6 security guards and ensured adherence to operational protocols.
- Monitored surveillance cameras and coordinated with on-site personnel for incident response.
- Performed mobile and foot patrols of the entire facility to ensure safety and security.
Transportation Specialist/Driver Youth care worker
Seton Home
San Antonio
03.2020 - 09.2020
- I transport undocumented children for ORR/ ICE and take care of UAC minors.
- Coordinated transportation logistics for unaccompanied minors to ensure timely arrivals at designated shelters or family reunification points.
- Assisted migrants with travel arrangements by collecting necessary documentation and ensuring compliance with legal requirements.
- Managed transportation schedules while prioritizing the safety and emotional needs of unaccompanied minors during transit.
- Maintained a clear line of communication with drivers and staff to ensure all transportation procedures were followed accurately.
- Monitored and documented the transportation process to ensure adherence to safety protocols and legal guidelines.
Transporter
Seton Home
Remote
03.2020 - 09.2020
- Transported UAC for ICE to their families and took care of their basic needs in the shelter.
Transportation Specialist
MVM Incorporated
San Antonio
03.2016 - 10.2019
- Accompanies UAC during trips in a safe and humane manner.
- Ensures that immediate physical and emotional needs of UAC are met.
- Maintains line-of-sight with UC at all times during escort.
- Maintained a DHS Tier / Level 2 Clearance.
CUSTOMS PROTECTION OFFICER G4S Head Sergeant / Supervisor (Night Shift)
U.S. Immigration and Customs Enforcement Facility
Dilley
01.2014 - 12.2014
- Head Sergeant / Supervisor (Night Shift) over 50+ employees.
- Lead Security detail, in charge of protecting over 2,000 immigrant women and children.
- Maintained a DHS Tier / Level 1 Clearance.
- Problem solving, liaison between G4S, U.S. Immigration and Custom Enforcement I.C.E.
- Conducted post checks, insured all necessary paperwork, inspections, personnel assigned to posts, and equipment were properly accounted for.
SECURITY OFFICER
GUARDIAN SECURITY
Blue Island
09.2012 - 07.2013
- Data Entry, Monitor Surveillance Cameras, Phone reception.
SECURITY SUPERVISOR
METRO ONE LOSS PREVENTION
Chicago
08.2011 - 09.2012
- Monitor all employees coming and going from the facility.
- Patrol assigned areas on foot to ensure protection.
- Respond to all alarms and notify appropriate public safety personnel.
- Report disorderly or suspicious behavior.
- Monitor CCTV cameras.
SECURITY OFFICER
INTER CON SECURITY
Joliet
10.2010 - 02.2011
- Cameras, patrol assigned areas to ensure protection.
- Ensured unauthorized personnel were out of the buildings after closing hours.
- Control access to areas based on assignments.
- Maintained contact with all security guards.
- Monitored all fire extinguishers, other safety devices and signs for proper functioning.
SECURITY OFFICER
G4S SECURITY SERVICES
San Antonio
08.2013
- Flex Security Officer, Patrol, Data Entry, Phone reception.
- Problem solving, conduct post checks, Provide security for numerous sites in the San Antonio Area.
Education
High school diploma or GED -
York high school
Elmhurst, IL06.1987
BACHELOR'S DEGREE - SECURITY OFFICE MANAGEMENT
UNIVERSITY OF PHEONIX
Chicago, ILSkills
- Management
- MS Office
- Customer Service
- Outlook
- Powerpoint
- CCTV
- Surveillance
- Driving
- Security
- Supervising Experience
- Loss Prevention
- Leadership
- Interviewing
- Translation
- Typing
- Computer skills
- Bilingual
- Communication skills
- Microsoft Excel
- Office management
- Experience with children
- Mentoring
- Childcare
- Child welfare
- Time management
- Organizational skills
- Medication management
- Client advocacy
- Relationship building
- Data entry
- Team coordination
- Client transportation
- Emotional support
- Problem solving
- Attention to detail
- Companionship
- Emergency response
- First aid training
- Injury prevention
Certification
• CPR Certification
• First Aid Certification
• Driver's License, 11/30/31
• Guard Card
• PERC Card, Expired
• First Aid Certification
• Driver's License, 11/30/31
• Guard Card
• PERC Card, Expired
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
- English
- Spanish
- English
Assessments
- Customer Service, 08/01/20, Completed
- Supervisory Skills: Motivating & Assessing Employees, 10/01/20, Proficient
Timeline
DSP Direct Support Specialist
Kreider Services
02.2025 - 06.2025
Management analyst
Tri Starr
08.2022 - 04.2024
Youth care worker / Transportation
ORR/ Office of Refugee Resettlment
05.2021 - 07.2021
Security Supervisor
Allied Universal Security Services, Systems and Solutions
09.2020 - 11.2020
Transportation Specialist/Driver Youth care worker
Seton Home
03.2020 - 09.2020
Transporter
Seton Home
03.2020 - 09.2020
Transportation Specialist
MVM Incorporated
03.2016 - 10.2019
CUSTOMS PROTECTION OFFICER G4S Head Sergeant / Supervisor (Night Shift)
U.S. Immigration and Customs Enforcement Facility
01.2014 - 12.2014
SECURITY OFFICER
G4S SECURITY SERVICES
08.2013
SECURITY OFFICER
GUARDIAN SECURITY
09.2012 - 07.2013
SECURITY SUPERVISOR
METRO ONE LOSS PREVENTION
08.2011 - 09.2012
SECURITY OFFICER
INTER CON SECURITY
10.2010 - 02.2011
High school diploma or GED -
York high school
BACHELOR'S DEGREE - SECURITY OFFICE MANAGEMENT
UNIVERSITY OF PHEONIX