Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Nancy Rojo-Buendia

Laredo,Texas

Summary

Bilingual Administrative Professional with 13 years of experience in office management and administrative support. Proficient in English and Spanish, facilitating effective communication in diverse environments. Skilled in scheduling, correspondence, records management, and workflow coordination. Certified Notary Public with completed college coursework, committed to enhancing team performance in business administration, as well as office environment.

Overview

19
19
years of professional experience

Work History

Administrative Assistant

M. Mares & Associates, Inc.
Laredo, Texas
12.2020 - Current
  • Managed office communications and maintained professional correspondence with clients.
  • Coordinated schedules and arranged meetings for team members and executives.
  • Organized physical and digital filing systems to ensure easy access to documents.
  • Supported project management by tracking deadlines and confirming task completion.
  • Processed invoices for payment using accounting software applications.
  • Processed the company's bill payments, whether electronically or by physical mail.
  • Handled banking deposits.
  • Handled incoming inquiries, directing them to appropriate staff efficiently.
  • Maintained inventory of office supplies, facilitating timely ordering as necessary.
  • Composed letters, memos, reports, and presentations as required by management.
  • Handled company payroll, prepared quarterly reports (941), and distributed W-2 forms to employees.
  • Assisted clients with the opening process of their businesses locally or with the state.

Assistant Manager

Advance America
Laredo, Texas
02.2013 - 02.2020
  • Supervised daily operations, including scheduling shifts and assigning duties.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Resolved customer inquiries and complaints promptly and professionally.
  • Trained new team members on company policies and procedures.
  • Maintained accurate financial records and inventory levels.
  • Collaborated with management to implement effective promotional strategies.
  • Ensured compliance with safety regulations and company guidelines consistently.
  • Delegated tasks to staff while setting clear priorities and goals.

Executive Assistant Manager

Party City
Laredo, TX
09.2006 - 02.2013
  • Facilitated project update communications between senior management and staff.
  • Coordinated recruitment and onboarding processes in collaboration with HR.
  • Assisted in budget preparation and tracked departmental expenses.
  • Streamlined office operations through implementation of new administrative procedures.
  • Greeted visitors professionally and addressed inquiries regarding company policies.
  • Maintained confidentiality of sensitive personnel and business information.
  • Monitored emails, voicemails, and incoming mail for executive staff members.
  • Trained employees on best practices while managing teams to enhance productivity.
  • Prepared store-to-store merchandise transfers.
  • Prepared weekly merchandise inventory.
  • Prepared EOD cash register procedures.
  • Prepared a deposit bag for the armored vehicle pickup.

Education

Some College (No Degree) - Business Administration and Management

Laredo College
Laredo, TX

Skills

  • Data organization and management
  • Administrative support
  • Accounts receivable and payable
  • Client relations and support
  • Mail handling and processing
  • Multi-line telephone operation
  • Computer proficiency
  • Contract preparation
  • Team collaboration
  • Invoice processing and management
  • Performance enhancement strategies
  • Inventory management
  • Administrative efficiency improvements
  • Memo writing and preparation
  • Scheduling and coordination
  • Clerical assistance
  • Organizational skills
  • Timeline planning and management
  • Policy modification and implementation
  • Operational process optimization
  • Research skills
  • Coordination and logistics
  • Database management
  • Marketing strategies
  • Recruitment processes
  • Communication skills
  • Time management
  • Attention to detail
  • Problem solving
  • Experience in Microsoft Word and Excel
  • Experience with Adding Calculator and Typewriter Machine

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Administrative Assistant

M. Mares & Associates, Inc.
12.2020 - Current

Assistant Manager

Advance America
02.2013 - 02.2020

Executive Assistant Manager

Party City
09.2006 - 02.2013

Some College (No Degree) - Business Administration and Management

Laredo College

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