Nancy Roman
Fresno
Summary
Dynamic leader with a proven track record at Blue Fish Pediatrics, adept in office administration and fostering teamwork. Excelled in enhancing patient satisfaction and streamlining processes, significantly reducing wait times. Skilled in patient scheduling and cultivating a collaborative environment, consistently achieving high performance evaluations. Demonstrates exceptional customer service and employee supervision, ensuring optimal operational efficiency. Outgoing Supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
4
4
years of professional experience
Work History
Medical Front Office Supervisor
Blue Fish Pediatrics
12.2022 - Current
- Coordinated seamless communication between medical providers and patients, ensuring accurate documentation and billing practices.
- Promoted a positive work environment by addressing employee concerns promptly and fostering open communication among team members.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Enhanced patient satisfaction by implementing efficient front office procedures and streamlining appointment scheduling.
- Ensured compliance with regulatory requirements and industry best practices by regularly reviewing policies and procedures.
- Collaborated with clinical staff to ensure seamless coordination of care across all departments within the practice.
- Streamlined appointment scheduling processes which resulted in fewer cancellations or missed appointments from patients.
- Developed key performance indicators to monitor staff efficiency, track progress toward goals, and drive continuous improvement efforts.
- Reduced wait times for patients by optimizing the check-in process and effectively managing patient flow.
- Managed daily operations of the front office, including staffing, scheduling, patient registration, and financial transactions.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Kept high average of performance evaluations.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Managed complex patient interactions with empathy and professionalism, ensuring a positive experience during their visit.
Hostess
Pappasito's Cantina
11.2020 - 07.2022
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Managed the waiting list, answered customer questions, and informed of accurate wait times.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Education
Bachelor of Political Sceince -
University of Houston
Houston, TX05-2023
Skills
- Office administration
- Patient scheduling
- Patient registration/appointment management
- Insurance verification
- Report preparation
- Payment collection
- Teamwork and collaboration
- Customer service
- Team leadership
- Employee supervision
- Team building
- Handling complaints
Accomplishments
- Achieved on getting my Associates Degree in General Studies, before getting my high school diploma.
Timeline
Medical Front Office Supervisor
Blue Fish Pediatrics
12.2022 - Current
Hostess
Pappasito's Cantina
11.2020 - 07.2022
Bachelor of Political Sceince -
University of Houston
Similar Profiles
Annie UribeAnnie Uribe
Medical Assistant at Blue Fish PediatricsMedical Assistant at Blue Fish Pediatrics
Madison MillerMadison Miller
Front Office Supervisor at Blue Fish PediatricsFront Office Supervisor at Blue Fish Pediatrics
Kyoung Cheol KimKyoung Cheol Kim
Sushi Chef at Blue Maki By The Blue FishSushi Chef at Blue Maki By The Blue Fish