Nancy Roman
Davie,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Manager
Exprezo
04.2018 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules, and monitored performance.
- Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Sales techniques
- Inventory management
- Vendor management
- Computer skills
- Hiring and training
- Scheduling and coordinating
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager
Exprezo
04.2018 - Current
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