NANSY GENDY
Manassas,VA
Summary
Freelance virtual assistant with a strong background in managing diverse administrative projects, including document creation, data entry, and social media management. Demonstrates effective communication with clients and students, ensuring a positive and productive environment while adapting to various business needs.
Overview
3
3
years of professional experience
Work History
Site Lead
sitemetric
Manassas, Virginia
10.2024 - Current
- Executed access control procedures established by property managers to enhance site security.
- Managed daily site operations ensuring project milestones were met within designated timelines.
- Maintained a positive and productive learning environment.
- Communicated effectively with students, parents, and staff.
- Led site operations to ensure compliance with safety and quality standards.
- Coordinated team schedules to improve workflow efficiency and resource utilization.
- Implemented training programs for new employees on operational procedures.
- Monitored site performance metrics to identify areas for improvement.
- Oversaw inventory control processes to maintain optimal stock levels and organization.
- Resolved employee conflicts to foster a collaborative work environment.
- Created daily reports detailing progress of tasks and activities at the site.
- Coordinated with contractors to ensure quality of work and timely completion of projects.
- Assisted in the hiring process by conducting interviews and making recommendations.
- Operated scanning equipment to digitize documents for efficient data management.
Customer service agent
Lufthansa airlines
04.2023 - Current
- Delivered exceptional customer service to passengers, facilitating ticketing, refunds, and inquiries to enhance their travel experience.
- Managed and processed sales reports and accounting tasks accurately to support financial operations.
- Resolved customer complaints and issues efficiently, ensuring high levels of customer satisfaction.
- Coordinated with team members to ensure seamless and timely service delivery, contributing to overall customer satisfaction.
Substitute Teacher
Loudoun County Public Schools
Manassas, VA
01.2023 - Current
- Communicated effectively with students, parents, and school staff regarding progress.
- Provided classroom instruction outlined in teacher's lesson plans.
- Collaborated with teachers to implement lesson plans and instructional strategies.
- Assisted in assessing student performance and providing constructive feedback.
- Managed classroom behavior and maintained a positive learning environment.
Skills
- Site Logistics
- Safety Compliance
- Compliance Oversight
- Operational Leadership
- Project Coordination
- Site Performance Metrics
- Technical Reporting
- Resource Management
- Team Development
- Team collaboration
- Stakeholder Communication
- Problem solving
Timeline
Site Lead
sitemetric
10.2024 - Current
Customer service agent
Lufthansa airlines
04.2023 - Current
Substitute Teacher
Loudoun County Public Schools
01.2023 - Current