Nancy Ronces
Ladera Ranch,CA
Summary
Accomplished Housekeeping Supervisor with a proven track record at Ritz-Carlton, enhancing guest satisfaction through meticulous attention to cleanliness and sanitation. Skilled in guest relations and customer service, significantly improved room inspection efficiency and reduced customer complaints. Demonstrates exceptional problem-solving abilities and a commitment to excellence in all aspects of hotel housekeeping.
Professional housekeeping leader with strong track record of delivering high-quality results. Skilled in managing teams, ensuring cleanliness standards, and adapting to changing needs. Known for strong communication, reliability, and commitment to excellence. Adept at fostering teamwork, training staff, and maintaining seamless operations.
Overview
9
9
years of professional experience
Work History
Housekeeping Supervisor
Hilton Garden Inn Hotel
11.2022 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained new personnel, enhancing service quality.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Managed laundry sorting, washing, drying, and ironing.
Room Inspector
Ritz-Carlton
05.2018 - 11.2022
- Collaborated with various team members to meet guests' requests.
- Improved room inspection efficiency by streamlining processes and implementing a standardized checklist.
- Reviewed guest room toiletries, amenities and furnishings as part of quality check.
- Demonstrated strong problem-solving skills while handling complex guest issues related to room conditions or expectations.
Public Area Attendant
Mission Inn Hotel & Spa
06.2021 - 11.2021
- Increased efficiency by utilizing proper cleaning techniques, tools, and equipment for various surfaces and areas.
- Improved overall cleanliness by efficiently executing daily cleaning tasks in public areas.
- Reduced customer complaints by promptly addressing and resolving housekeeping issues in public areas.
- Supported hotel events by setting up, breaking down, and maintaining cleanliness during functions as needed.
- Maintained inventory levels of cleaning supplies, ensuring availability for daily use and minimizing waste.
Housekeeping Room Attendant
Ritz-Carlton
03.2016 - 03.2018
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
Skills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Housekeeping Supervisor
Hilton Garden Inn Hotel
11.2022 - Current
Public Area Attendant
Mission Inn Hotel & Spa
06.2021 - 11.2021
Room Inspector
Ritz-Carlton
05.2018 - 11.2022
Housekeeping Room Attendant
Ritz-Carlton
03.2016 - 03.2018
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