Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Nancy Roskam

Spirit Lake,Iowa

Summary

I am reliable, motivated , flexible, and loyal employee , my job history is evident in that. With desire to take on new challenges. Strong worth ethic and adaptability. Hardworking employee with customer service and multitasking Devoted to giving every customer a positive and memorable experience. Thank you for considering me for a part of your team/family.

Overview

16
16
years of professional experience
1
1
Certification

Work History

RMA

Women 2 Women Clinic
Estherville , IA
09.2023 - Current
  • Performed patient assessments, including vital signs and medical history documentation.
  • Assisted physicians in exams, treatments, and procedures.
  • Prepared laboratory specimens for analysis and organized lab results.
  • Provided instruction to patients on medication usage and treatment plans.
  • Verified insurance coverage and processed payments from patients.
  • Maintained clinical records according to HIPAA regulations.
  • Ordered supplies, maintained inventory levels, and stocked exam rooms with necessary equipment.
  • Greeted patients upon arrival at the office and managed scheduling of appointments.
  • Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed.
  • Administered injections under direct supervision of a physician or nurse practitioner.
  • Assisted with administrative duties such as filing paperwork and preparing documents for review by physicians or other healthcare providers.
  • Processed prescription refills in accordance with established protocols.
  • Managed daily data entry into electronic health record systems.
  • Collected specimens for laboratory testing according to accepted standards.
  • Ensured all medical equipment was functioning properly prior to use.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Educated patients about medications, procedures and physician's instructions.
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Recorded vital signs and medical history for 20 patients each shift.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Documented notes during patient visits.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Prepared treatment rooms for patient examinations.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Handled general office duties to support administrative staff during peak hours.
  • Cleaned and sterilized instruments and disposed of contaminated supplies.
  • Administered medications under physician's supervision.
  • Processed orders for medical supplies and lab equipment.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Blood draws
  • Send out medications
  • Knowledge of CPT/ICD 10

RMA

Rebe skin and vein clinic
Spirit Lake, Iowa
04.2008 - 08.2023
  • Provided patient and family centered care
  • Performed patient assessments
  • Worked with a General Surgeon and Dermatology Certified Family Nurse Practitioner to provide care to patients
  • Assisted the treating practitioner during examination and procedures
  • Set up sterile field for surgery
  • Preformed sterile procedure's
  • Changed dressings
  • Coordinate patient care
  • Communicated with patients regarding pathology results
  • Performed microdermabrasion, laser genesis, cool sculpting
  • Facilitated pre -op and post -op calls for surgical patients
  • Recommend appropriate skin care product's
  • Did the sending out of claims
  • Ran the surgical side for 1 1/2 years.
  • Helped Nicole Stall, Certified Dermatology Nurse Practitioner in procedures
  • Roomed patients
  • Prior authorization for procedures
  • Patient coordinator, Front desk manager, answer phones, scheduled patients
  • Sterilized all surgical equipment and cleaning all the equipment
  • Graduated Coolsculpting Masters Course
  • Ordered inventory
  • Insurance
  • Prepared all patient charts for the day
  • Patient education
  • Recorded all care information accurately, and in a timely manner
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Identified needs of patients promptly and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

Registered Medical Assistant -

AMT
Online
11-2020

Cosmetology -

Hair By Stewart's
Sioux Falls, SD
08-1991

Skills

  • Organization and Time Management
  • Communication
  • Customer Relations
  • CoolSculpting Master Diploma

Certification

  • Cosmetology license
  • CoolSculpting Master Diploma
  • BLS

References

References available upon request.

Timeline

RMA

Women 2 Women Clinic
09.2023 - Current

RMA

Rebe skin and vein clinic
04.2008 - 08.2023

Registered Medical Assistant -

AMT

Cosmetology -

Hair By Stewart's

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Nancy Roskam