Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nancy Roske

Park Hill

Summary

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable Kitchen Manger offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience

Work History

Cashier/Kitchen Manager

Casey General Store
04.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Checked personal identifications during alcohol and tobacco sales.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Processed refunds and exchanges in accordance with company policy.
  • Tallied cash drawer at beginning and end of each work shift.
  • Welcomed customers and helped determine their needs.

Dietary Manager

Teen Challenge
05.2022 - 12.2022
  • Interviewed, hired and trained dietary personnel to provide optimal service.
  • Purchased food supplies for department according to budget limitations.
  • Visited with residents to inquire about satisfaction, quality and personal preferences.
  • Consulted with dietitians to plan menus appropriate for patient needs.
  • Monitored production to check safety, standardized production and appropriate portioning.
  • Motivated staff to perform at peak efficiency and quality.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Purchased food and cultivated strong vendor relationships.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Developed unique events and special promotions to drive sales.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Maximized quality assurance by completing frequent line checks.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Coordinated with catering staff to deliver food services for special events and functions.

Dietary Assistant

Springwoods Behavioral Health
08.2018 - 08.2021
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.
  • Followed all food safety regulations while preparing meals for patients.
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.
  • Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Discarded outdated food products and maintained waste disposal procedures.
  • Distributed food during busy peak periods to drive customer satisfaction.
  • Reported and documented resident changes in consumption or behaviors.
  • Monitored food safety and sanitation standards in food service areas.
  • Participated in medical staff meetings and other committees related to nutrition care.
  • Detected disposition of spoiled food and other unusual conditions.
  • Screened and monitored for change in nutrition risk status in hospitalized patients.
  • Developed and maintained accurate nutrition records and databases.
  • Educated patients and families on nutrition management.
  • Provided nutrition education and counseling to patients and families.
  • Preserved inventory of nutrition-related supplies and equipment.
  • Provided in-depth information on nutritional care to maximize health.
  • Developed and implemented protocols related to nutrition care.
  • Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
  • Developed and implemented nutrition care plans.
  • Coordinated and monitored purchases, preparation and delivery of meals for patients and families.
  • Monitored and evaluated patient progress, documenting results.
  • Conducted one-on-one nutritional counseling sessions with residents.
  • Obtained and evaluated dietary histories of individuals to plan nutritional programs.
  • Directed and evaluated kitchen and food service staff.
  • Participated in nutrition research projects and programs.

Manger/Senior Kitchen Manager

Caseys General Stores Inc
05.2015 - 08.2018
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Checked and tested foods to verify quality and temperature.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
  • Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Collaborated with other departments to coordinate meal service and special events, executing smooth operations.
  • Calculated prices of ingredients to monitor food costs and control expenses.
  • Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
  • Designed and maintained menus to offer variety of high quality and consistency of dishes.
  • Motivated staff to perform at peak efficiency and quality.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Purchased food and cultivated strong vendor relationships.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Maximized quality assurance by completing frequent line checks.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Coordinated with catering staff to deliver food services for special events and functions.

Dietary Manger

Ivanhoe
01.2011 - 05.2015
  • Purchased food supplies for department according to budget limitations.
  • Interviewed, hired and trained dietary personnel to provide optimal service.
  • Consulted with dietitians to plan menus appropriate for patient needs.
  • Visited with residents to inquire about satisfaction, quality and personal preferences.
  • Monitored production to check safety, standardized production and appropriate portioning.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Purchased food and cultivated strong vendor relationships.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Motivated staff to perform at peak efficiency and quality.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maximized quality assurance by completing frequent line checks.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Worked with nursing staff to identify displasy.
  • Maintained all equipment to correct standards.

Education

No Degree - Certified Dietary Manager

University of North Dakota
Fargo, ND

BBA - Accounting And Business Management

University of San Diego
San Diego, CA
05.1967

Skills

  • Verbal and Written Communication
  • Cash Counting Machine Operations
  • Guest Inquiries
  • Credit and Cash Transactions
  • Cash Management
  • Time Management Skills
  • Order Taking
  • Identification Checks
  • Staff Training
  • Stocking and Replenishing
  • Till Counting
  • Refunds and Exchanges
  • Sales Expertise
  • Product Knowledge
  • Money Handling
  • Cash Register Systems
  • Cash Drawer Management
  • Cleaning and Sanitizing
  • Coaching and Mentoring
  • Issue Resolution
  • Liquor Law Compliance
  • Loyalty Program Promotion
  • Order Packaging
  • Currency Counting
  • Complex Problem-Solving
  • Customer Service
  • Product Location
  • Social Perceptiveness
  • Report Preparation
  • Regulatory Compliance
  • Online Orders Preparation
  • Facility Safety
  • Customer Relations
  • Receipt and Refund Issuance
  • Safety Verifications
  • Scanner Operation
  • Goal-Setting and Achievement
  • Trained in Point-of-Sale Systems
  • Merchandise Restocking
  • Order Verification
  • Point-of-Sale Software
  • Inventory Management
  • Process Payments
  • Refund Handling
  • Retail Merchandising
  • Security Monitoring
  • POS Systems Operations
  • Records Maintenance
  • Training and Development
  • Payments Posting
  • Expense Tracking
  • Conflict Resolution
  • Active Listening
  • Work Task Prioritization
  • Cooperative Attitude
  • Sweeping and Mopping
  • Reading Comprehension
  • Account Invoicing
  • Operation and Control
  • Adaptable and Flexible
  • Time Management
  • Feedback Acceptance
  • Coin and Currency Counting
  • Shipment Procedures
  • Merchandising
  • Speaking
  • Mathematics
  • Reports
  • Restocking
  • Persuasion
  • Writing
  • Troubleshooting
  • Coordination

Timeline

Cashier/Kitchen Manager

Casey General Store
04.2023 - Current

Dietary Manager

Teen Challenge
05.2022 - 12.2022

Dietary Assistant

Springwoods Behavioral Health
08.2018 - 08.2021

Manger/Senior Kitchen Manager

Caseys General Stores Inc
05.2015 - 08.2018

Dietary Manger

Ivanhoe
01.2011 - 05.2015

No Degree - Certified Dietary Manager

University of North Dakota

BBA - Accounting And Business Management

University of San Diego

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Nancy Roske