NANCY RUANO
Escondido,CA
Summary
Energetic, goal oriented, qualified professional, demonstrating excellent interpersonal, communication, and problem solving skills. Enjoy meeting people, providing exemplary customer service. Coach and mentor employees, to optimize their performance. Currently seeking a entry level position, where I can utilize my strong work ethic, skills, and abilities, while embracing new challenges to gain personal growth.
Overview
19
19
years of professional experience
Work History
Customer Support Specialist
Jeld-Wen Windows & Doors
Vista, CA, USA
08.2016 - 04.2024
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Performed regular follow-up calls to check on customer satisfaction levels.
- Maintained positive working relationship with fellow staff and management.
Manager
Applebee's
La Habra, USA
02.2011 - 05.2016
- Oversee the front & back of the house to ensure standards, regulations, and food safety guidelines are in compliant, always being ready for Health Inspections & Eco Sure
- Assist GM with all administrative work, completed & maintained employee files, entered schedules in Stafflinq, coordinated Fundraising events for non-profit organizations, as well as staying on top of all the latest changes from marketing
- Inventory control, accounts payable, & receivable, purchasing, ordering, and entering all invoices in the system
Receptionist/Project Assistant
SCS Flooring Systems
08.2005 - 02.2011
- Worked hand and hand with Project Managers, and sales departments, handling the clerical part of the business
- Answered phones, filing, handled scheduling of projects, in charge of the incoming and outgoing daily mail
- Created excel spreadsheets to track projects daily basis, kept a log of progress status for each project
- Handled customer service calls and did whatever it took to assist in all concerns, and updates on daily basis
Education
LA PUENTE HIGH SCHOOL DIPLOMA -
LA PUENTE HIGH SCHOOL
CASkills
- Proficient in MS Office
- Customer Service
- Data Entry
- Administrative Support
- Shipping
- Receiving
- Strategic Negotiation
- Team Building
- Leadership
- Relationship Building
- Records Management
- File Management
- Staff Training
- Coaching
- Sales Techniques
- Guest Relations
- Vendor Relations
- Performance Evaluation
- Guest Retention
- Employee Retention
- Team Collaboration
- Problem Solving
Languages
Spanish
Professional
Timeline
Customer Support Specialist
Jeld-Wen Windows & Doors
08.2016 - 04.2024
Manager
Applebee's
02.2011 - 05.2016
Receptionist/Project Assistant
SCS Flooring Systems
08.2005 - 02.2011
LA PUENTE HIGH SCHOOL DIPLOMA -
LA PUENTE HIGH SCHOOL
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