Nancy Ruiz
Whittier,CA
Summary
Skilled Business Development leader with 2 years of experience in driving operational excellence and revenue growth. Adept at acquiring clients and negotiating contracts, while also excelling in interpersonal communication, relationship-building, and team leadership.
Experienced Inside Sales Manager with 17 years in the lighting industry. Demonstrated success in surpassing sales targets, training sales teams, and cultivating long-term client partnerships. Proficient in managing project quotes, resolving critical job issues, and mitigating conflicts.
Overview
18
18
years of professional experience
Work History
Business Development Manager
TGS (Truly Green Solutions)
03.2024 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Represented company and promoted products at conferences and industry events.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Strengthened client relationships, conducting regular follow-up meetings to ensure satisfaction and uncover additional needs.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Inside Sales Manager
Liton Lighting
07.2006 - Current
- Sets and surpasses sales objectives by implementing aggressive goals and fostering a motivated sales team
- Enhances team proficiency through the provision of training on modern technology and innovative sales strategies
- Manages key accounts effectively, ensuring long-term client relationships through consistent follow-ups and conflict resolution
- Coordinates closely with customer service on large-scale projects, providing expert guidance to all departments under high-pressure situations.
Quotes Manager
Liton Lighting
08.2011 - 08.2015
- Surpassed internal sales objectives by fostering goal-oriented environments and optimizing sales representative performance through comprehensive training on updated technology and selling techniques
- Effectively managed key agency and customer accounts, addressing critical job issues and maintaining long-term client relationships, thus ensuring smooth project execution even under high-pressure situations
- Facilitated major project quotations nationwide, supporting Regional and Key Rep Agencies, while also ensuring a professional and organized working environment for employees, resolving conflicts, and completing multiple tasks within set deadlines.
Outside Sales Representative
Liton Lighting
06.2009 - 06.2015
- Surpassed inside sales goals through the implementation of ambitious targets and the motivation of sales representatives
- Enhanced team expertise and performance by introducing and training on new technology and sales methods
- Managed critical job tasks and key customer accounts, effectively resolving issues and maintaining long-term client relationships
- Balanced multiple tasks within set deadlines, ensuring an organized, professional environment and efficiently handling project quotations nationwide.
Customer Service Representative
Liton Lighting
07.2006 - 07.2009
- Demonstrated proficiency in executing sales strategies, conducting in-person sales calls, and successfully negotiating contracts to maintain profitability; earned promotion due to commendable performance and fostering strong relationships with key accounts
- Managed customer service operations effectively, including promptly addressing inquiries, offering professional solutions, escalating significant issues, and ensuring high customer satisfaction levels by resolving concerns efficiently.
Education
Associate of Arts -
West Los Angeles College
Culver City, CA06.2008
Skills
- Excellent Project Management Skills and the Ability to Work Independently, Prioritize and Meet Tight Deadlines
- Great Project Management Skills
- Outstanding Organization and Time Management Skills
- Great Communication, Writing, and Interpersonal Skills
Customer Service
Account Management
Relationship Building
Project Management
Languages
Spanish
Native or Bilingual
Timeline
Business Development Manager
TGS (Truly Green Solutions)
03.2024 - Current
Quotes Manager
Liton Lighting
08.2011 - 08.2015
Outside Sales Representative
Liton Lighting
06.2009 - 06.2015
Inside Sales Manager
Liton Lighting
07.2006 - Current
Customer Service Representative
Liton Lighting
07.2006 - 07.2009
Associate of Arts -
West Los Angeles College
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