Nancy Ruiz
Green Bay,WI
Overview
11
11
years of professional experience
Work History
Case Specialist II
Child Care Resource Center
Chatsworth, CA
09.2019 - 08.2025
- Handle intake and initial application assistance for new participants.
- Receive and process documentation submitted by families and childcare providers in a timely manner and according to program regulations and guidelines.
- Conduct face-to-face meetings, both scheduled and walk-in with families and childcare providers to receive and process documentation and/or discuss changes in the family’s case.
- Certify and re-certify families within specified timeframes, including families with special circumstances.
- Develop and maintain accurate, legible, and complete written records of families’ program activity.
- Complete case management tasks to ensure that childcare contracting is completed in an accurate and timely fashion.
- Ensure the proper maintenance of family case files through properly reviewing, updating, and filing information and documentation provided by the family.
- Work together with staff from other agencies, including Department of Social Services, Los Angeles Family Housing, and Department of Children and Family Services for the benefit of the participating families.
- Work with families and children at risk of abuse or neglect.
- Delegate and direct the work of others to ensure timely workflow processes and program compliance.
- Strong organizational skills and the ability to complete projects under tight deadlines, even when there are competing requirements and changes in assignments.
- Maintain cooperative, diplomatic working relationships with co-workers, supervisors, and the public to work as part of a team and collaborate with colleagues.
- Maintain all assigned workflow and a high level of customer satisfaction in a fast-paced working environment.
Legal Assistant
Law Office of Daryl J. Williams
Van Nuys, CA
11.2018 - 06.2019
- Provided support for two attorneys in the personal injury practice.
- Assisted with the preparation of files, attorney letters of representation, and other legal documents.
- Performed extensive transcription.
- Communicated with clients, medical providers, insurance adjusters, opposing attorneys regarding cases.
- Managed front desk and answered heavy flow of phone calls and emails.
- Reviewed medical documents and worked on small bodily injury demands.
- Interviewed new clients and provided them with information regarding ongoing cases.
Teacher’s Assistant
Michelle Obama Elementary School
Panorama City, CA
09.2014 - 06.2018
- Supervised Kindergarten through Fifth grade students during recess and lunch.
- Developed effective working relationships with staff and students, including children with special needs.
- Physically assisted students with tasks like eating, using the bathroom and moving from one classroom to another.
- Managing incidents of challenging behavior.
- Stocked and documented school supplies and generated lists for school supplies needed.
- Supported teachers and administration in proctoring during academic state testing.
- Assisted the Information Technology (IT) teacher with installing software and dealing with hardware issues; along with monitoring the school’s computer lab.
- Assisted in office activities including filing, making copies and answering phone calls.
Education
Bachelor of Arts - Sociology, Criminal Justice
California State University Northridge
Northridge, CA01.2018
Skills
- Bilingual in English and Spanish (speaking, reading, and writing)
- Microsoft Office Proficient; computer literate
- Resourceful and great office skills
- Good customer service and communication skills
- Ability to build good relationships with staff and pupils
- Flexible and supportive in providing aide to children and families within the community
Languages
Spanish
Timeline
Case Specialist II
Child Care Resource Center
09.2019 - 08.2025
Legal Assistant
Law Office of Daryl J. Williams
11.2018 - 06.2019
Teacher’s Assistant
Michelle Obama Elementary School
09.2014 - 06.2018
Bachelor of Arts - Sociology, Criminal Justice
California State University Northridge