Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nancy Ruland

Virginia Beach,VA

Summary

Energetic professional with background in food service. Skilled, with good knowledge of kitchen operations. Punctual team player with clear communication skills, and flexibility to work with everyone. I have also taken courses in team leadership, meal per labor hours, and profit and loss.

Overview

30
30
years of professional experience

Work History

Catering Staff Member

Mission BBQ
Virginia Beach, VA
01.2023 - Current
  • Communicated effectively with other members of the catering staff throughout events to ensure a smooth flow of operations.
  • Served guest tables by transporting meals and beverages from kitchen and bar areas.
  • Checked supply levels and replenished items as needed for dining and catering functions.
  • Packaged and bagged cooked food and prepared items.
  • Ensured compliance with health and safety standards in all catering operations.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Maintained cleanliness and organization in the kitchen and event areas during and after events.
  • Responsible for breaking down banquet tables and chairs after events were completed per instructions from catering manager.
  • Maintained cleanliness of buffet area before, during, and after each meal service period.

Cafeteria Manager

VBCPS
Virginia Beach, VA
10.2000 - Current
  • Trained new employees to perform duties.
  • Managed daily operations of cafeteria, including customer service, food preparation and inventory management.
  • Ordered necessary supplies for the efficient operation of the cafeteria.
  • Inspected facilities regularly to maintain cleanliness, sanitation and orderliness in the cafeteria.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Delegated work to staff, setting priorities and goals.
  • Distributed food to service staff for prompt delivery to customers.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Implemented marketing strategies that increased visibility of the café's offerings among local customers.
  • Established menus and monitored quality of food served in cafeteria.
  • Provided feedback on menu items based on customer surveys; recommended changes accordingly.
  • Resolved customer complaints promptly to maintain a positive relationship with patrons.
  • Reviewed invoices from suppliers against purchase orders placed; identified discrepancies as needed.
  • Processed payments from customers using various payment methods such as cash or credit cards.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Monitored cash registers at end of shift to ensure accuracy in accounting for all sales transactions.
  • Ensured compliance with health codes and regulations in the cafeteria kitchen.
  • Trained and supervised cafeteria staff on proper food handling techniques, safety procedures and customer service standards.

Wait Staff Member

route 58 Deli
Virginia Beach, VA
02.2021 - 01.2023
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Filled condiments and napkin containers during slack periods.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Trained new employees on restaurant procedures and plating techniques.
  • Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
  • Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area.
  • Managed multiple tasks simultaneously while remaining organized under pressure.
  • Processed payments accurately using cash registers or point-of-sale systems.

Manager

Frankies Place for Ribs
Virginia Beach, VA
09.1995 - 01.2020
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and trained new employees to meet job requirements.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

High School Diploma -

Farmingdale Senior High
Farmingdale, NY
08-1980

Skills

  • Customer service
  • Inventory management
  • Food preparation
  • Sanitation practices
  • Team collaboration
  • Multitasking
  • Communication skills
  • Problem solving
  • POS operation
  • Problem-solving
  • Event planning
  • Bartending

Timeline

Catering Staff Member

Mission BBQ
01.2023 - Current

Wait Staff Member

route 58 Deli
02.2021 - 01.2023

Cafeteria Manager

VBCPS
10.2000 - Current

Manager

Frankies Place for Ribs
09.1995 - 01.2020

High School Diploma -

Farmingdale Senior High

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