Nancy Sainz
Queen Creek,AZ
Summary
To continue to grow with a successful company and have the opportunity to help others in need and serve my community.
Operations professional with strong track record in optimizing processes and driving efficiency. Proven ability to collaborate with teams and adapt to changing needs, ensuring reliable and consistent performance. Skilled in project management, process improvement, and resource allocation, consistently delivering impactful results. Known for high standards and focus on achieving organizational goals.
Overview
20
20
years of professional experience
Work History
Crisis Operation Specialist (Lead 02/23-10/24)
Crisis Dept
08.2019 - Current
- Helping team with critical decision making
- Answering all calls in a timely and professional manner
- Distributing dispatch requests to crisis counselors fairly and within geographic locations best served
- Distributing patient referral packets to receiving facilities via electronic fax as needed
- Updating hospital staff regarding status of patient transfer regularly throughout each shift
- Documentation of all coordination
- Addressing customer concerns in a professional manner
- Communicating with all involved to ensure the best coordination of care for each individual
- Completing follow up on transfer board regularly throughout each shift
- Upload documentation in client charts
- Request information from appropriate clinical departments
- Make necessary adjustments to patient demographic and insurance information
- Adhere to HIPAA privacy and confidentiality regulations and guidelines
Admin Asst - Marketing/Social Media
04.2016 - 08.2019
- Customer Service Support to Loan Officers and Realtors
- Client/Partner Relationships for Loan Officers and Realtors
- Marketing and Social Media for Branch and Loan Officers
- Admin Support to Office Manager and Branch Managers
Administrative Assistant
OMNI Real Estate Solutions
01.2012 - 04.2016
- Client Coordinator
- Lead Coordinator
- Advertising Coordinator
Property Management Agent
ERA Four Feathers Realty
02.2005 - 06.2010
- Manage 115 rental properties
- Responsible for all accounting and legal documentation
- Responsible for all maintenance request and requirements
Education
Real Estate License -
Hogan School of Real Estate
01.2005
Diploma -
Tucson High Magnet School
01.1988
Skills
- Proficient in using Banner Cerner
- Workforce planning
- Incident management
- Scheduling coordination
- Operational efficiency
Languages
Spanish
Native or Bilingual
Timeline
Crisis Operation Specialist (Lead 02/23-10/24)
Crisis Dept
08.2019 - Current
Admin Asst - Marketing/Social Media
04.2016 - 08.2019
Administrative Assistant
OMNI Real Estate Solutions
01.2012 - 04.2016
Property Management Agent
ERA Four Feathers Realty
02.2005 - 06.2010
Diploma -
Tucson High Magnet School
Real Estate License -
Hogan School of Real Estate
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