Summary
Overview
Work History
Education
Skills
Timeline
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Nancy Sanchez

Jackson ,NJ

Summary

Human Resources Executive with years of experience in corporate environments. Strong background in hiring, training and dismissal processes. Strong organizational, analytical and interpersonal skills to connect effectively with various levels of employees.

Overview

34
34
years of professional experience

Work History

Director of Human Resources

Family First Funding LLC
08.2014 - Current
  • Maintained "open door" policy to encourage employee communications and resolution of issues.
  • Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
  • Maintained human resources regulatory compliance with local, state and federal laws.
  • Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Educated employees on company policy and kept employee handbook current.
  • Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
  • Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
  • Directed hiring and onboarding programs for new employees.
  • Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
  • Provided updates on HR policy changes to employees to satisfy compliance and state laws.
  • Managed other HR staff and oversaw completion of tasks and initiatives.
  • Liaised between multiple business divisions to improve communications.
  • Coordinated work activities for HR managers, and recruiting agents. Managing group from 65 employees to 495 employees over 7 year growth.
  • Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.

Assistant Vice President of Member Services

First Financial Federal Credit Union
02.2005 - 08.2013
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to higher management with great detail.
  • Monitored daily cash discrepancies.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recommended specific products and services in alignment with individual needs, requirements and specifications.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Verified customer identification and documentation for compliant transactions.
  • Maintained and managed customer files and databases.
  • Cross-sold bank services and products to uplift customer investments.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Cross-trained and backed up other customer service managers, increasing sales by 45% in two branches.
  • Investigated and resolved accounting, service and delivery concerns.
  • Managed 5 branches and Call Center

Branch Operations Manager

Emigrant Savings Bank
02.1989 - 02.2005
  • Maintained friendly and professional customer interactions.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Performed monthly compliance checks.
  • Assessed employee performance and developed improvement plans.
  • Trained employees on proper procedures and strategies to improve productivity by 30% for branch location.
  • Set up and supervised cash shipments.
  • Completed daily Bank Secrecy Act reports.
  • Complied with regulatory guidelines and requirements.
  • Examined customer loan applications for loan approvals and denials.

Education

High School Diploma -

St Joseph's High School
Brooklyn, NY
06.1987

Skills

  • Employee Relations
  • Employee Timesheet Processing
  • Training Program Management
  • Onboarding
  • HRIS (Human Resources information Software)
  • Records Maintenance
  • Time Tracking and Payroll Administration
  • Unemployment Claims
  • Exit Interviews and Processes
  • Payroll and Benefits Administration
  • NMLS (National Mortgage Licensing System)

Timeline

Director of Human Resources

Family First Funding LLC
08.2014 - Current

Assistant Vice President of Member Services

First Financial Federal Credit Union
02.2005 - 08.2013

Branch Operations Manager

Emigrant Savings Bank
02.1989 - 02.2005

High School Diploma -

St Joseph's High School

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Nancy Sanchez