NANCY SANTANA
Summary
Customer service representative with experience in enhancing customer satisfaction and building strong client relationships. Strategic coordinator in public relations and marketing, recognized for high productivity and efficient task completion. Specialized skills in strategic planning, content creation, and media relations that boost brand visibility and engagement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Social Media & Client Relations Specialist
One Body Youth Foundation
02.2026 - Current
- Social Media Strategy & Brand Growth: Built and maintained the organization's digital presence through targeted engagement
- Client & Stakeholder Relations: Strengthened relationships between coaches, athletes, and agency leadership. Acted as a key liaison, helping streamline coordination and reduce workload for the lead agent.
- Operational Support & Efficiency: managing outreach, scheduling, and administrative priorities, allowing leadership to focus on higher-level deal-making and strategic growth.
- Supported agency operations by managing client communications and scheduling appointments.
Social Media Team Member
California State University, Long Beach
08.2025 - 05.2026
- Content Creation & Engagement Growth: Produced TikTok content that contributed to a 30% increase in views, likes, and engagement, helping expand the department's digital reach.
- Creative Strategy: Developed and pitched content ideas that engaged target audiences, resulting in increased interaction and follower growth.
- Digital Campaign Collaboration: Collaborated with team members to plan and execute content that reinforced departmental branding and communication goals.
Office Coordinator
M&M Tires
Long Beach
02.2022 - 04.2025
- Coordinated office activities and maintained organized filing systems.
- Processed orders and handled inventory management tasks daily.
- Collaborated with vendors to ensure timely delivery of supplies and services.
- Supported payroll processing by collecting employee time records accurately.
Law Intern - Claims & Risk Management
Los Angeles City Attorney's Office
06.2024 - 08.2024
- Case Support & Workflow Efficiency: Managed intake documentation and organized claim portfolios, enabling attorneys to focus on higher-level legal responsibilities.
- Legal Research & Case Preparation: Conducted research to gather relevant case information, supporting attorneys in building stronger cases and improving preparation.
- Administrative Coordination: Assisted in maintaining organized case files and documentation systems to streamline internal processes.
Office Assistant
Kolsky Realty Management
03.2023 - 04.2024
- Administrative Operations & Communication: Managed high-volume emails, calls, and office correspondence, ensuring timely responses and efficient daily operations.
- Financial Processing & Office Support: Maintained organized filing systems, processed invoices, and assisted with payroll operations using ADP.
- Transaction Management & Accuracy: Processed and deposited 200+ checks, ensuring accuracy, timeliness, and proper record-keeping.
Education
Bachelor of Arts - Political Science, Minor in Public Relations
California State University, Long Beach
Long Beach05-2026
A.A. - Political Science
Long Beach City College
Long Beach, CA06-2024
Skills
- Social media growth
- Content Creation
- Public relations storytelling
- Client & Athlete Relations
- Community engagement
- Administrative Operations
Languages
Languages: English, Spanish (Fluent)
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- fundamentals of media relations
- fundamentals of media measurement
Timeline
Social Media & Client Relations Specialist
One Body Youth Foundation
02.2026 - Current
Social Media Team Member
California State University, Long Beach
08.2025 - 05.2026
Law Intern - Claims & Risk Management
Los Angeles City Attorney's Office
06.2024 - 08.2024
Office Assistant
Kolsky Realty Management
03.2023 - 04.2024
Office Coordinator
M&M Tires
02.2022 - 04.2025
Bachelor of Arts - Political Science, Minor in Public Relations
California State University, Long Beach
A.A. - Political Science
Long Beach City College