Nancy Scapardine
Project Manager
Beaufort,SC
Summary
Dedicated project management professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.. Proven record of successfully managing overall project plans, budgets, timelines by defining process and tools best suited to each project. Experience in building and motivating project teams to meet project goals, and building/maintaining relationships with strategic partners and clients. Demonstrated leadership by mentorship and engagement with process improvement engagements.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Senior Program Manager
Avaya
01.2013 - Current
- Assured integrated plan for delivery of software/hardware solution to meet client expectations, while coordinating customer and multiple 3rd party vendors
- Identified, assembled, and managed project team while maintaining focus on client business objectives
- Monitored all project activities while providing status updates to client, team members, and corporate leadership
- Coordinated with cross-functional teams to resolve project issues and mitigate risks, serving as escalation point
- Maintained positive client relations by addressing problems head-on and implementing successful corrective actions
- Tracked and reported program results/executive updates to customers and stakeholders to facilitate change management activities
- Conducted formal project completion activities to confirm client acceptance in conclusion of implementation activities, including formal hand-off to Day 2 support group.
Project Manager
Avaya
01.2007 - 01.2013
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts
- Manages implementation activities of install team and ensures maximum customer satisfaction for high level projects and programs
- Reported regularly to managers on project budget, progress and technical issues
- Negotiated and managed third-party contracts related to project deliverables
Implementation Services Manager
Avaya
01.2005 - 01.2007
- Manage project plan and implementation activities of implementation team and ensures maximum customer satisfaction
- Liasion for customer and other vendors with Avaya install team
- Coordinated with cross functional teams to resolve project issues and mitigate risks
Staff Manager
Avaya
01.2000 - 01.2005
- Managed revenue generation activities, incentives, tracks and provides feedback on revenue generation
- Championed Customer Satisfaction program including driving results
- Managed all training activities for Implementation and Maintenance personnel including strategic planning, development plans, coordination of courses and travel
- Tracked and published overtime reporting
- Facilitated sales leads including tracking resolution.
District Customer Services Manager
Octel Communications
01.1995 - 01.2000
- Managed team of 12 Project Managers, responsible for all customer implementations, including team workloads and activities, allocation of projects
- Maintained above-average Customer Satisfaction results and drove programs and activities to increase satisfaction
- Handled customer escalations and owned situations to resolution
- Developed/delivered customer seminars, training programs, collaterals
- Documented installation/implementation process for training of district-wide team.
Project Manager
Octel Communications
01.1991 - 01.1995
- Provided customer support in project management of telecom systems installs, and maintained project plans
- Managed activities of entire install team including being liaison with vendors and customer contacts
- Owned National Account relationships including responsibilities for escalations, attending weekly/monthly account review meetings to track and drive issue resolution
- Customer training; both administrative and end user
- Development and programming of system parameters and caller applications
Skills
- Teamwork and Leadership
- Project Life Cycle Management
- Strong Analytical Skills
- Client/Vendor Relationship Management
- Project Reviews
- Best Practice Implementation
- Time Management and Organization
- Risk and Cost Management
- Strong Verbal/Written Communication
Certification
PMP Certification, April 2013
Timeline
Senior Program Manager
Avaya
01.2013 - Current
Project Manager
Avaya
01.2007 - 01.2013
Implementation Services Manager
Avaya
01.2005 - 01.2007
Staff Manager
Avaya
01.2000 - 01.2005
District Customer Services Manager
Octel Communications
01.1995 - 01.2000
Project Manager
Octel Communications
01.1991 - 01.1995
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