Nancy Scelza
Stratford,CT
Summary
- Assist new staff with onboarding process to become proficient in their new role.
- Focus on state regulations and professional development.
- Teach assessment process to staff.
- Teach computer skills through monthly classes.
- Support communities with quality control.
Overview
9
9
years of professional experience
Work History
Resident Care Specialist
Benchmark Senior Living
04.2023 - Current
- Supported new staff members through training programs, mentorship, and ongoing guidance to enhance overall team performance.
- Monitored and assisted residents through individual service plans.
- Ensured consistent delivery of high-quality care by adhering to company policies, procedures, standards, regulations, and code of ethics.
- Served as advocate for resident rights by addressing concerns or complaints professionally while working towards resolutions efficiently.
- Promoted positive living environment for residents by fostering strong relationships and facilitating open communication.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Supported needs of 140+ residents
Resident Care Director
Bench
07.2018 - 03.2023
- Collaborated with healthcare professionals for accurate assessments, ensuring proper medication management and treatment plans.
- Streamlined communication between interdisciplinary teams to ensure consistent and effective care for each resident.
- Audited charts and medication to check compliance.
- Implemented innovative solutions to address resident needs and preferences, fostering personalized care experiences.
- Updated systems to meet residents' needs safely and effectively.
- Established a positive and supportive environment, promoting resident well-being and comfort.
- Coordinated care with external agencies to best support resident needs.
- Liaised with families regarding resident progress, answering concerns promptly while maintaining professional boundaries.
- Fostered strong relationships with local healthcare providers to ensure seamless transitions for incoming or transferred residents.
- Evaluated team performance regularly, addressing areas for improvement through coaching and mentoring.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Maintained up-to-date knowledge on industry best practices and emerging trends in resident care, applying relevant insights to improve services.
- Set and updated staff schedules, delegated assignments and monitored performance.
- Provided ongoing training and support to staff members, enhancing their skills and knowledge in resident care best practices.
RN Case Manager
Family Care Visiting Nurse
03.2016 - 06.2018
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Evaluated patient histories, complaints, and current symptoms.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Advocated for patients'' rights and preferences, working diligently to align care with individual values and goals.
- Recorded details regarding therapies to keep patient charts updated.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Developed and modified patient care plans and assisted interdisciplinary team in identifying client needs and goals to determine priorities of care.
- Improved patient satisfaction scores by providing timely follow-ups and addressing concerns promptly.
RN Supervisor
Maplewood At Newt
05.2015 - 03.2016
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Evaluated and monitored care and services throughout shift to improve quality levels.
- Improved patient satisfaction scores by fostering a collaborative and supportive team environment.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Established strong relationships with interdisciplinary teams for seamless coordination of patient care services.
Education
Associate of Science - Nursing
St Vincent's College
Bridgeport, CT05.2014
Skills
- Quality Assurance Controls
- Emotional and Social Support
- Privacy and confidentiality
- Care Plan Development
- Time Management
- Infection Control
- Attention to Detail
- Healthcare regulations knowledge
Timeline
Resident Care Specialist
Benchmark Senior Living
04.2023 - Current
Resident Care Director
Bench
07.2018 - 03.2023
RN Case Manager
Family Care Visiting Nurse
03.2016 - 06.2018
RN Supervisor
Maplewood At Newt
05.2015 - 03.2016
Associate of Science - Nursing
St Vincent's College
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