Nancy Scelza
Stratford,CT
Summary
- Assist new staff with onboarding process to become proficient in their new role.
- Focus on state regulations and professional development.
- Teach assessment process to staff.
- Teach computer skills through monthly classes.
- Support communities with quality control.
Overview
9
9
years of professional experience
Work History
Resident Care Specialist
Benchmark Senior Living
Waltham, MA
04.2023 - Current
- Supported new staff members through training programs, mentorship, and ongoing guidance to enhance overall team performance.
- Monitored and assisted residents through individual service plans.
- Ensured consistent delivery of high-quality care by adhering to company policies, procedures, standards, regulations, and code of ethics.
- Served as advocate for resident rights by addressing concerns or complaints professionally while working towards resolutions efficiently.
- Promoted positive living environment for residents by fostering strong relationships and facilitating open communication.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Supported needs of 140+ residents
Resident Care Director
Bench
990 Bridgeport Ave Shelton, CT 06484
07.2018 - 03.2023
- Collaborated with healthcare professionals for accurate assessments, ensuring proper medication management and treatment plans.
- Streamlined communication between interdisciplinary teams to ensure consistent and effective care for each resident.
- Audited charts and medication to check compliance.
- Implemented innovative solutions to address resident needs and preferences, fostering personalized care experiences.
- Updated systems to meet residents' needs safely and effectively.
- Established a positive and supportive environment, promoting resident well-being and comfort.
- Coordinated care with external agencies to best support resident needs.
- Liaised with families regarding resident progress, answering concerns promptly while maintaining professional boundaries.
- Fostered strong relationships with local healthcare providers to ensure seamless transitions for incoming or transferred residents.
- Evaluated team performance regularly, addressing areas for improvement through coaching and mentoring.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Maintained up-to-date knowledge on industry best practices and emerging trends in resident care, applying relevant insights to improve services.
- Set and updated staff schedules, delegated assignments and monitored performance.
- Provided ongoing training and support to staff members, enhancing their skills and knowledge in resident care best practices.
RN Case Manager
Family Care Visiting Nurse
990 Oronoque Ave Stratford, CT
03.2016 - 06.2018
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Evaluated patient histories, complaints, and current symptoms.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Advocated for patients'' rights and preferences, working diligently to align care with individual values and goals.
- Recorded details regarding therapies to keep patient charts updated.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Developed and modified patient care plans and assisted interdisciplinary team in identifying client needs and goals to determine priorities of care.
- Improved patient satisfaction scores by providing timely follow-ups and addressing concerns promptly.
RN Supervisor
Maplewood At Newt
Newtown, CT
05.2015 - 03.2016
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Evaluated and monitored care and services throughout shift to improve quality levels.
- Improved patient satisfaction scores by fostering a collaborative and supportive team environment.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Established strong relationships with interdisciplinary teams for seamless coordination of patient care services.
Education
Associate of Science - Nursing
St Vincent's College
Bridgeport, CT05.2014
Skills
- Quality Assurance Controls
- Emotional and Social Support
- Privacy and confidentiality
- Care Plan Development
- Time Management
- Infection Control
- Attention to Detail
- Healthcare regulations knowledge
Timeline
Resident Care Specialist
Benchmark Senior Living
04.2023 - Current
Resident Care Director
Bench
07.2018 - 03.2023
RN Case Manager
Family Care Visiting Nurse
03.2016 - 06.2018
RN Supervisor
Maplewood At Newt
05.2015 - 03.2016
Associate of Science - Nursing
St Vincent's College