Nancy Schlicht
North Liberty,IA
Summary
Diligent working professional with a solid background in administrative support and office management in addition to years of experience in customer service. Demonstrated proficiency in Microsoft Office Suite and excellent communication skills. Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
9
9
years of professional experience
Work History
Office Assistant
Big Rig Truck and Trailer
05.2023 - 10.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries
- Expedited document processing with accurate data entry and timely filing
Customer Service Associate
Hy-Vee
08.2020 - 05.2023
- Operated a multi-line phone system to direct calls efficiently and resolve inquiries
- Supported cashier duties during busy hours to maintain a smooth and efficient checkout process
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Cashier Team Lead
Casey's General Store
08.2015 - 08.2020
- Performed store opening, closing, and shift-change actions
- Assisted customers by answering questions and fulfilling requests
- Communicated with customers and team members to solve problems
- Processed both cash and card purchases
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers
- Developed strong relationships with repeat customers through friendly service interactions
Skills
- Invoicing and Data Entry
- Customer Service and Communication
- Payroll and Administrative Support
- Multi-line Phone Operation
- Conflict Resolution
- File organization
- Verbal communication
- Dedicated team player
- Prioritizing work
- Work ethic and integrity
- Cash handling
Timeline
Office Assistant
Big Rig Truck and Trailer
05.2023 - 10.2024
Customer Service Associate
Hy-Vee
08.2020 - 05.2023
Cashier Team Lead
Casey's General Store
08.2015 - 08.2020
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