NANCY SCHMIDT
Manalapan,NJ
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Real Estate Sales Associate
Keller Williams/West Monmouth Realtors
01.2016 - Current
- Developed strong relationships with clients by providing exceptional customer service and timely communication.
- Conducted open houses to showcase properties, generating interest and attracting potential buyers.
- Streamlined the closing process by coordinating inspections, appraisals, title work, and other necessary documentation in a timely manner.
- Managed multiple transactions simultaneously with attention to detail and organization, meeting all deadlines consistently.
- Maintained an up-to-date knowledge of local market trends, allowing for accurate pricing recommendations for clients.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Customer Care Representative III
CMC Energy Services, Inc.
05.2020 - 01.2025
- Investigate and resolve escalated technical support issues from Tier 1 and Tier 2 teams.
- Provide expert guidance on system configurations, troubleshooting steps, and best practices
- Document solutions and create knowledge base articles for future reference.
- Collaborate with software developers and engineers to identify and resolve product defects.
- Participate in the development of training materials and conduct training sessions for lower-tier support staff.
Monitor and analyze system performance metrics to ensure optimal functionality. - Engage with customers and stakeholders to understand their technical needs and provide timely updates on issue resolution.
Customer Care Representative Tier II
CMC Energy Services
04.2019 - 05.2020
- Respond to escalated support requests from Tier 1 support agents.
- Diagnose and resolve technical issues related to hardware, software, and networking.
- Guide customers through problem-solving processes and provide support via various communication channels.
- Document all interactions and resolutions in the support ticketing system.
- Collaborate with other technical teams to resolve complex issues.
- Conduct follow-up with customers to ensure satisfaction and resolution of their issues.
- Assist in the development of knowledge base articles and training materials.
Customer Care Representative
CMC Energy Services
03.2018 - 04.2019
- Respond to customer inquiries via phone, email, or chat, providing accurate and timely information.
- Identify customer needs, clarify issues, and provide solutions to complaints in a courteous manner.
- Handle customer orders and transactions, ensuring accuracy and timely processing.
- Maintain records of customer interactions, complaints, and provide resolutions to improve service quality.
- Work closely with other departments to resolve customer issues effectively and provide feedback on service processes.
Sales Associate
Primark Corp, USA
01.2016 - 01.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed efficient cash register operations.
Retail Banking Teller
Santander Bank
01.2012 - 01.2016
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Promoted a positive banking environment by consistently delivering friendly, professional service.
- Increased transaction accuracy with meticulous attention to detail and adherence to banking policies.
- Managed daily cash drawer balancing tasks, maintaining an accurate record of all transactions processed throughout the day.
- Deposits, cash checks, withdrawals, etc.) by orally communicating with the customer and referring them to someone for added assistance
- Placed orders for supplies for daily use for both teller and platform as well as call for assistance for branch repairs
- Balance out the ATM weekly and cash drawer daily while keeping up to date on new procedures using the bank's databases
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
Education
Interior Design -
UNION COUNTY COLLEGE
CRANFORD, NJSkills
- Listing presentation
- Property valuation
- Cold calling
- Contract preparation
- Honest and ethical
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Call center experience
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Microsoft outlook
- Follow-up skills
- Call management
- Product knowledge
- Scheduling
- Administrative support
- Microsoft Office Suite
- Microsoft PowerPoint
- Staff training
Accomplishments
- Collaborated with team of 10 in the development of PSEG Energy Efficiency rebate programs.
- Generated more than $1.5 million in real estate sales revenue, thus far, in 2025.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Leadership Experience
- Have been a member of Clean Ocean Action for over 10 years.
- Member of the New Jersey Association of Realtors and the National Association of Realtors.
- Member of Monmouth and Ocean County MLS.
- Trained and received certification for BSP (Building Science Principles).
Certification
- OSHA Certified
- Building Performance Institute
Languages
Greek
Elementary
Interests
- Crafting and DIY Projects
- Community Cleanup
- Avid Reader
- Fundraising Events
- Interior Design
- Road Trips
- Needlepoint, sewing, and crochet/knitting
Software
Salesforce
Five9 soft phone
Timeline
Customer Care Representative III
CMC Energy Services, Inc.
05.2020 - 01.2025
Customer Care Representative Tier II
CMC Energy Services
04.2019 - 05.2020
Customer Care Representative
CMC Energy Services
03.2018 - 04.2019
Real Estate Sales Associate
Keller Williams/West Monmouth Realtors
01.2016 - Current
Sales Associate
Primark Corp, USA
01.2016 - 01.2018
Retail Banking Teller
Santander Bank
01.2012 - 01.2016
Interior Design -
UNION COUNTY COLLEGE
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