Nancy Sepulveda
BROOKLYN
Summary
Attain an Executive Assistant/Application Specialist professional role with 10+ years of experience, while assisting with work of C-level executives and successfully managing high-volume workloads in a rapidly changing environment.
With a proven track record as a resourceful and experienced worker, I excel in enhancing operational efficiency and team productivity by over 30%. Experience in Project Management utilizing both Agile and Waterfall methodologies, while fostering cross-functional collaboration. My strategic approach and problem-solving aptitude drives significant business improvements and stakeholder satisfaction.
Overview
30
30
years of professional experience
Work History
Executive Assistant/Application System Specialist
Consolidated Edison of New York
04.2022 - Current
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Facilitated training and onboarding for incoming office staff.
- Facilitated onboarding of new employees, ensuring smooth transition into company culture and workflow.
- Enabled timely project completion by coordinating resources and timelines across multiple departments.
- Enhanced efficiency of meeting outcomes by preparing detailed minutes and action items.
- Enhanced executive productivity by managing email correspondence and prioritizing critical issues.
- Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
- Managed complex calendars for senior executives to facilitate efficient scheduling and meeting planning.
- Streamlined communication between departments, resulting in more effective project coordination and execution.
- Improved team communication and collaboration through coordination of weekly meetings and distribution of agendas.
- Fostered positive work environment, organizing team-building activities and events.
- Volunteered to help with special projects of varying degrees of complexity.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Optimized application system performance by identifying and resolving technical issues in a timely manner.
- Trained staff members on new applications, increasing their technical knowledge and proficiency.
- Contributed to a positive work environment through proactive communication, collaboration, and problem-solving skills.
- Performed routine maintenance tasks on application systems, reducing the likelihood of unexpected outages or performance degradation.
- Spearheaded troubleshooting initiatives for critical issues, restoring system functionality quickly to minimize downtime.
- Established a solid track record of successful project completions by effectively managing priorities and consistently meeting deadlines.
- Designed and developed application scripts for test scenarios.
- Communicated and explained business requirements to team members to understand and implement functional demands.
Customer Operations Supervisor
Consolidated Edison
02.2004 - 04.2022
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Performed root cause analysis in deficient areas to identify and resolve central issues.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices.
- Motivated and trained employees to maximize team productivity.
- Developed and deepened relationships with customers, vendors and internal stakeholders.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Monitored over 17 employees' day-to-day activities and made plans to rectify issues resulting in an increase in productivity.
- Enhanced and redefined organizational structure to maintain company's competitive edge across call centers as a NON-FCR lead.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supported regulatory compliance by overseeing all audits to verify protocol adherence.
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Facilitated training and onboarding for incoming office staff.
- Used advanced software to prepare documents, reports, and presentations.
- Facilitated onboarding of new employees, ensuring smooth transition into company culture and workflow.
- Streamlined communication between departments, resulting in more effective project coordination and execution.
- Improved team communication and collaboration through coordination of weekly meetings and distribution of agendas.
Customer Service Representative
Verizon
07.1994 - 08.2003
- Recommended plans and products to customers, thoroughly explaining details.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Educated customers on promotions to enhance sales.
- Regularly exceeded daily sales and product add-on quotas.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Answered up to 70 calls per day in busy, fast-paced office for both English and Spanish speaking customers.
- Accurately detailed customer concerns and problems as well as resolution outcomes.
Education
Associate of Science - Business Administration And Management
Kaplan University
Davenport, IA09.2008
Bachelor of Science - Business Administration
Kaplan University
Davenport, IA08.2010
Master of Science - Management With Concentration in Human Resources
Kaplan University
Davenport, IA10.2013
Skills
- Training, Learning and Development
- Requirements Gathering/User Training
- Software Deployment/DevOps
- Project Management
- Effective Communication
- Reliable, Adaptable and Flexible
- Task Prioritization
- Quality Assurance
Timeline
Executive Assistant/Application System Specialist
Consolidated Edison of New York
04.2022 - Current
Customer Operations Supervisor
Consolidated Edison
02.2004 - 04.2022
Customer Service Representative
Verizon
07.1994 - 08.2003
Associate of Science - Business Administration And Management
Kaplan University
Bachelor of Science - Business Administration
Kaplan University
Master of Science - Management With Concentration in Human Resources
Kaplan University
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