Nancy Severino
Sebastian
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Currently, I am taking two online courses with Coursera, Bookkeeping and payroll.
Overview
15
15
years of professional experience
Work History
Personal Banker/Teller Trainer
Marine Bank
Vero Beach
04.2024 - Current
- Assisted clients with opening and managing bank accounts.
- Provided information on bank products and services to customers.
- Processed customer transactions accurately and efficiently.
- Conducted client needs assessments to recommend appropriate solutions.
- Collaborated with team members to enhance customer service experience.
- Maintained up-to-date knowledge of banking regulations and policies.
- Resolved customer inquiries and issues in a timely manner.
- Relieving the vault teller for vacation. Taking control of the ordering of cash for the branch. Staying within the guidelines for the variance on cash control.
- Ordering supplies for the branch. Cashier checks, GL paper, registers, and other office supplies that are needed to make the branch run efficiently.
- Executed wire transfers of funds in compliance with banking best practices.
Personal banker/Personal Banker/Teller Trainer
PNC Bank, NA
Vero Beach
02.2011 - 04.2024
- Assisted clients with opening and managing bank accounts.
- Processed customer transactions accurately and efficiently.
- Conducted client needs assessments to recommend appropriate solutions.
- Collaborated with team members to enhance customer service experience.
- Maintained up-to-date knowledge of banking regulations and policies.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Followed operational standards, promoting security, risk management and compliance.
- Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
Customer Care Center Specialist Remote
PNC Bank, NA
Sebastian
01.2021 - 02.2022
- Assisted clients with account inquiries and financial services.
- Collaborated with team members to improve customer service delivery.
- Resolved customer complaints efficiently and professionally.
- Maintained a clean work environment by adhering to safety regulations.
- Handled incoming calls from customers regarding orders or other inquiries.
- Assisted customers with enrollment processes, account setup and maintenance.
- Monitored queues for incoming requests and assigned tasks accordingly.
Education
High School Diploma -
Northern Highlands Highschool
Allendale, NJ06-1987
Skills
- Account management
- Transaction processing
- Cash handling
- Compliance adherence
- Financial product knowledge
- Team collaboration
- Customer service excellence
- Attention to detail
- Time management
- Positive attitude
- Customer service
- Professional appearance
Timeline
Personal Banker/Teller Trainer
Marine Bank
04.2024 - Current
Customer Care Center Specialist Remote
PNC Bank, NA
01.2021 - 02.2022
Personal banker/Personal Banker/Teller Trainer
PNC Bank, NA
02.2011 - 04.2024
High School Diploma -
Northern Highlands Highschool