Nancy Sheridan
Oak Harbor
Summary
Experienced with front desk management, including guest check-ins, reservations, and administrative support. Utilizes effective communication and organizational skills to enhance guest satisfaction. Track record of maintaining professional and welcoming front desk environment.
Professional with robust experience in guest services, ready to excel in client-facing roles. Skilled in managing front desk operations, supporting team collaboration, and adapting to changing needs. Strong expertise in communication, problem-solving, and multitasking, ensuring smooth operations and high customer satisfaction. Reliable, approachable, and results-driven, with focus on delivering exceptional service and fostering positive environment.
Overview
4
4
years of professional experience
Work History
Front Desk Associate
Navy Exchange/NGIS
06.2023 - 01.2024
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Collected room deposits, fees, and payments.
- Answered guest questions and offered referrals to local points of interest.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Monitored hotel's budget and financial records.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Kept accounts in balance and ran daily reports to verify totals.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Administrative Office Assistant/Work Study Student
Thomas Nelson Community College
08.2022 - 05.2023
- Processed incoming mail, answered phones and greeted and assisted visitors.
- Strengthened client relationships by providing exceptional assistance during phone calls or email exchanges while maintaining strict confidentiality standards.
- Managed inventory levels to ensure adequate office supplies were always available while minimizing costs through strategic purchasing decisions.
- Developed a well-organized office environment through the implementation of proper storage solutions and workspace organization practices.
- Contributed to a cohesive team atmosphere by fostering open communication among colleagues and providing support when needed.
- Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
- Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.
Hostess
TGI Fridays
06.2020 - 03.2022
- Hostess at TGI Fridays and Togo associate
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Completed daily side work and opening and closing duties without fail.
- Answered phone calls to take orders, give information and document reservations.
- Backed up servers by checking on tables and retrieving items for guests.
Education
Associate of Social Science -
Thomas Nelson Community
Hampton, VA05-2023
Bachelor in Human Development - Human Development
Washington State University
Pullman, WA12-2025
Skills
- Organized
- Time management
- Computer skills, Processor Word
- Communication
- Problem-solving
- Office administration
- Information protection
- File management
- Guest relations
- Listening skills
- Microsoft office
- Teamwork and collaboration
Leadership
- Key office equipment welcomed visitors, answering phones, Knowledge of office management printers, fax, copier
- Solved problems with individuals. Maintained the front desk
Timeline
Front Desk Associate
Navy Exchange/NGIS
06.2023 - 01.2024
Administrative Office Assistant/Work Study Student
Thomas Nelson Community College
08.2022 - 05.2023
Hostess
TGI Fridays
06.2020 - 03.2022
Associate of Social Science -
Thomas Nelson Community
Bachelor in Human Development - Human Development
Washington State University
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