Summary
Overview
Work History
Education
Skills
Music aficionado, puzzles and avid reader
Timeline
Generic
Nancy Shirey

Nancy Shirey

Summary

Driven Hospitality Specialist with talent for maintaining customer satisfaction while assisting with Food Service and special requests. Successful in helping customers and guests plan special events through exceptional industry knowledge and catered recommendations for venues and vendors. Flexible with upbeat demeanor and commitment to client satisfaction.

Overview

17
17
years of professional experience

Work History

Reservation Specialist

Hagadone Hospitality
02.2007 - 06.2011
  • Provided customers with information about availability and pricing.
  • Handled billing information over phone.
  • Assisted customers with making reservations and entered reservation details into computer system.
  • Resolved various issues and discrepancies for customers
  • Answered approximately 50-80 phone calls regarding customers inquires, concerns and complaints

Waitress Bartender

Tito's Restaurant Coeur D'Alene Resort
03.2006 - 02.2007
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Used cash registers and credit card machines to cash out customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Increased sales significantly by upselling higher-end products to customers.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Waitress

Chili's Restaurant
05.2005 - 02.2006
  • Remained on point and focused with customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Waitress

Chili's Restaurant
09.2004 - 04.2005
  • Served customers during shifts
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.

Lead Waitress and Bartender

Durango's Steakhouse
04.2001 - 11.2004
  • Eagerly anticipated guests needs and fulfilled them to the best of my ability
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Waitress

Cracker Barrel Restaurant
01.1997 - 04.2001
  • I was a 4 Star Red Apron Lead Server Trainer
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Deli Clerk

Walmart
01.1996 - 02.1997
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Operated Te Fryers and Chicken Rotisserie

Theater General Manager

United Artist's Theaters
03.1995 - 05.1996
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • I implemented protocols to rework the by including Human Resources staff District Management and the Colorado Springs Police Department

Assistant Manager

United Artist's Theaters
01.1994 - 03.1995
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

Bachelor of Arts - Interior Architecture And Design

Bauder College
Ft. Lauderdale, FL

High School Diploma -

Astronaut High School
Titusville, FL
05.1993

Skills

  • Service Quality
  • Personalized Customer Service
  • Guest Inquiries
  • Effective Listening
  • Customer Reservations
  • Personal Service
  • Teamwork
  • Reservation Software
  • Computer Literacy
  • Phone Etiquette
  • Pricing Strategies
  • Promotional Materials

Music aficionado, puzzles and avid reader

I would elaborate more on the reason why I haven't worked for the past 13 years.

I will openly discuss this on request.

Timeline

Reservation Specialist

Hagadone Hospitality
02.2007 - 06.2011

Waitress Bartender

Tito's Restaurant Coeur D'Alene Resort
03.2006 - 02.2007

Waitress

Chili's Restaurant
05.2005 - 02.2006

Waitress

Chili's Restaurant
09.2004 - 04.2005

Lead Waitress and Bartender

Durango's Steakhouse
04.2001 - 11.2004

Waitress

Cracker Barrel Restaurant
01.1997 - 04.2001

Deli Clerk

Walmart
01.1996 - 02.1997

Theater General Manager

United Artist's Theaters
03.1995 - 05.1996

Assistant Manager

United Artist's Theaters
01.1994 - 03.1995

Bachelor of Arts - Interior Architecture And Design

Bauder College

High School Diploma -

Astronaut High School

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Nancy Shirey