Nancy Silva
Corona,CA
Summary
Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced Licensed Loan Partner with over 30 years of experience in the Mortgage Industry working in various departments. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Licensed Loan Partner
HomeBridge Financial Services, Inc
Rancho Cucamonga Office- Worked From Home (Remote) , CA
2019.02 - 2022.02
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Filed completed loan applications with underwriting and made approval or denial recommendations.
- Assessed customer account histories to determine previous compliance with payment plans and loan terms.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Reviewed and validated details of loan applications and closing documentation.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Collaborated and with processor and loan officer to achieve on getting loans closed to reach monthly goals.
- Helped customers, with either purchases or refinances, to understand needs and provide excellent service through self- originated loans as well.
- Resolved problems, improved operations and provided exceptional service.
- Conducted pre-funding and funding activities for $4M -$6M in volume monthly.
Licensed Loan Partner
Guaranteed Rate Affinity
Newport Beach Office -worked From Home (Remote) , CA
2018.06 - 2019.02
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Filed completed loan applications with underwriting and made approval or denial recommendations.
- Produced and submitted completed loan packages to title and escrow professionals.
- Assessed customer account histories to determine previous compliance with payment plans and loan terms.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Collaborated and with processor and loan officer to achieve on getting loans closed to reach monthly goals.
- Resolved problems, improved operations and provided exceptional service.
- Helped customers, with either purchases or refinances, to understand needs and provide excellent service through self- originated loans as well.
- Reviewed and validated details of loan applications and closing documentation.
- Conducted pre-funding and funding activities for $4M -$6M in volume monthly.
Licensed Loan Partner
Stearns
Brea Office-worked From Home (Remote) , CA
2017.06 - 2018.06
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Filed completed loan applications with underwriting and made approval or denial recommendations.
- Produced and submitted completed loan packages to title and escrow professionals.
- Assessed customer account histories to determine previous compliance with payment plans and loan terms.
- Reviewed and validated details of loan applications and closing documentation.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Conducted pre-funding and funding activities for $4M -$6M in volume monthly.
- Collaborated and with processor and loan officer to achieve on getting loans closed to reach monthly goals.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Helped customers, with either purchases or refinances, to understand needs and provide excellent service through self- originated loans as well.
Licensed Loan Partner
HomeBridge Financial Serv. (acquired Prospect Mtg)
Rancho Cucamonga , CA
2014.12 - 2017.06
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Filed completed loan applications with underwriting and made approval or denial recommendations.
- Produced and submitted completed loan packages to title and escrow professionals.
- Assessed customer account histories to determine previous compliance with payment plans and loan terms.
- Reviewed and validated details of loan applications and closing documentation.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Conducted pre-funding and funding activities for $4M -$6M in volume monthly.
- Resolved problems, improved operations and provided exceptional service.
- Collaborated and with processor and loan officer to achieve on getting loans closed to reach monthly goals.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Helped customers, with either purchases or refinances, to understand needs and provide excellent service through self- originated loans as well.
Mortgage Loan Officer Assistant
PHH Mortgage Services
Diamond Bar - Worked At Coldwell Banker RE Office , CA
2012.12 - 2014.12
- Coordinated with realtors and title companies to identify discrepancies and update different teams on processing progress.
- Documented borrower's information in loan processing system and resolved any discrepancies.
- Cultivated productive relationships with clients, realtors and title/escrow officers to increase profits and expand customer base.
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
- Set up files using loan officer checklist and submitted on-time for processing.
- Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
- Liaised with clients to guide through loan closing process and skillfully handle any concerns.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Conferred with applicants and creditors to obtain information and resolve paperwork discrepancies.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications and financial history paperwork.
- Communicated with customers daily to request information and complete paperwork.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Monitored key dates to obtain information by deadlines.
- Assisted with timely loan closing and funding activities with efficient management of task checklists.
- Compiled sales leads and managed contacts.
- Obtained NMLS license
- Conducted pre-funding and funding activities for $4M -$6M in volume monthly.
- Assessed customer account histories to determine previous compliance with payment plans and loan terms
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories
- Reviewed and validated details of loan applications and closing documentation
- Verified credit histories, personal references and employment backgrounds for each applicant
- Coordinated with realtors and title companies to identify discrepancies and update different teams on processing progress
- Documented borrower's information in loan processing system and resolved any discrepancies
- Assisted with timely loan closing and funding activities with efficient management of task checklists
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications and financial history paperwork
- Liaised with clients to guide through loan closing process and skillfully handle any concerns
- Set up files using loan officer checklist and submitted on-time for processing
- Compiled sales leads and managed contacts.
- Conferred with applicants and creditors to obtain information and resolve paperwork discrepancies
- Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps
- Worked with Loan Officer to create application profile in system and review key information at various stages within process
- Communicated with customers daily to request information and complete paperwork
- Monitored key dates to obtain information by deadlines
Education
High School Diploma -
Valencia High School
Placentia, CA06.1986
Skills
- Credit Bureau Contact
- Customer Service
- Customer Communication
- Financial Data Collection
- Digital Applications
- Loan Application Preparation
- Employment Verification
- Personal Reference Verification
- Lending Software Systems
- Credit Verification
- Insurance Forms
- Title Abstracts
- Desktop Underwriter
Timeline
Licensed Loan Partner
HomeBridge Financial Services, Inc
2019.02 - 2022.02
Licensed Loan Partner
Guaranteed Rate Affinity
2018.06 - 2019.02
Licensed Loan Partner
Stearns
2017.06 - 2018.06
Licensed Loan Partner
HomeBridge Financial Serv. (acquired Prospect Mtg)
2014.12 - 2017.06
Mortgage Loan Officer Assistant
PHH Mortgage Services
2012.12 - 2014.12
High School Diploma -
Valencia High School