Nancy Silva
Brooklyn,NY
Summary
Accomplished Admin assistant, adept in fostering teamwork, significantly enhanced operational efficiency and team productivity. Expert in relationship building and high-quality customer service. Skilled in data entry and customer service, consistently achieved project milestones through effective collaboration and problem-solving.
Overview
3
3
years of professional experience
Work History
Coordinator
Aide4u Home Care Inc.
08.2023 - 08.2024
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Set priorities and problem-solved workflow issues.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Trained new team members and oversaw scheduling tasks efficiently for clients.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
Support Lead
Five Below
12.2021 - 08.2022
- Established quality assurance protocols that led to consistent delivery of high-quality customer service experiences.
- Mentored junior team members, providing guidance on best practices and professional development opportunities.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
Education
High School Diploma -
Fort Hamilton High School
Brooklyn, NY 05.2001 -
Skills
MS Office
Languages
Spanish
Native or Bilingual
Timeline
Coordinator
Aide4u Home Care Inc.
08.2023 - 08.2024
Support Lead
Five Below
12.2021 - 08.2022
High School Diploma -
Fort Hamilton High School
05.2001 -
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