NANCY SILVER
Fontana,US
Summary
- Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization. Experienced with overseeing operational workflows and improving efficiency. Utilizes strategic planning to address operational challenges effectively. Knowledge of team leadership and process optimization to support organizational success.
- Strong understanding of P&L management, labor and food cost.
- Experienced with overseeing operational workflows and improving efficiency. Utilizes strategic planning to address operational challenges effectively. Knowledge of team leadership and process optimization to support organizational success.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Assistant Manager of Operations
Black Bear Diner
02.2024 - Current
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
Beverage Supervisor
Yaamava Resort and Casino
05.2022 - 12.2023
- Created training calenders for employees under 9 different job titles
- Created a 'train the trainer' program
- Ran New Hire Orientation for 6 - 18 employees a week
- Implemented 30/60/90 day checkups including follow through for RBS and Food Handlers
- Created all manuals for the new '909' and individual manuals for all positions
- Created and implemented beer par program for ordering beer daily without overstocking or causing waste
- Implemented and trained all cashiers on the new Smartender program
Training General Manager
Mimi's Café
07.2016 - 10.2021
- Full accountability of P&L
- Brought store ranking across the country from 88th to 3rd in nation in 10 months
- Rolled complete new menu top to bottom after 3rd month in position
- Brought sales up 26% over last year
- Implemented and maintained open-door communication system, reaching employees across department lines
- Met safety and security standards by overseeing preventative maintenance and repairs
- Established employee development plan, setting clear expectations for team members
Training General Manager
Applebee's
01.2001 - 10.2016
- Awarded 'Western Franchise General, of the Year' for 2005
- Increased restaurant sales by 8% within the past year
- Trained 25 new franchise restaurant managers
- Created a motivating environment and ensured professional development to raise retention within front of the house and back of the house staff
- Cultivated an inviting dining experience for guests
Training General Manager
Elephant Bar
06.2014 - 06.2016
- Full accountability of P&L
- Became training General manager after 6 months on the job
- Increased sales by 3%
- Decreased comps and voids by 4%
Menulink/Software Manager
Applebee's
02.2006 - 10.2014
- Initiated implementation of Menulink software for 10 restaurants franchise wide
- Accelerated quality control positions which effectively reduced food and liquor costs by 4% franchise wide
- Mastered and trained 50 restaurant managers to use the in-house 'hot schedule' software system to help run branch operations more efficiently
- Successfully projected profit and loss statements
- Met with department heads, managers, supervisors and vendors to solicit cooperation and resolve problems
- Prepared and reviewed operational reports and project progress reports
General Manager
Briazz Cafes and Distribution Center
07.1995 - 10.2001
- Managed restaurant operations while successfully launching 8 locations statewide
- Ran the production and distribution of food product to 30 Los Angeles based stores
- Analyzed and maintained stable food costs
- Supervised back of the house staff and food production to ensure quality product
- Provided optimal dining experiences during high volumes for patrons
Education
Serve Safe Certified -
REI
La Verne, CA06.1985
Skills
- Food and liquor cost management
- P&L knowledge with ability to train this piece
- POS ALOHA
- Menulink
- In Design
- Employee supervision
- Purchasing and planning
- Scheduling coordination
- Training and mentoring
Certification
- California Real Estate License
- Serve Safe Certified, Current
Timeline
Assistant Manager of Operations
Black Bear Diner
02.2024 - Current
Beverage Supervisor
Yaamava Resort and Casino
05.2022 - 12.2023
Training General Manager
Mimi's Café
07.2016 - 10.2021
Training General Manager
Elephant Bar
06.2014 - 06.2016
Menulink/Software Manager
Applebee's
02.2006 - 10.2014
Training General Manager
Applebee's
01.2001 - 10.2016
General Manager
Briazz Cafes and Distribution Center
07.1995 - 10.2001
Serve Safe Certified -
REI
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