Nancy Simi

Work History

Sales Associate

Coach

Achieved store visual appeal by organizing racks and shelves.
Maintained accuracy in all financial exchanges through strict adherence to cash handling guidelines.
Cultivated connections with clients to boost business retention.
Processed returns and exchanges per company policy.

Assistant

Helzberg Diamonds

10.2020 - 12.2022

Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Greeted guests in with friendliness and professionalism.
Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Worked closely with management to provide effective assistance for specific aspects of business operations.
Assisted manager in all aspects of business operations.
Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Demonstrated adaptability by quickly mastering new software applications for various tasks.
Expedited project completion times due to the ability to multitask effectively under tight deadlines.
Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
Fostered positive client relationships by regularly updating them on project progress and addressing concerns promptly.
Boosted team productivity with regular preparation of detailed reports and presentations.
Contributed to project success, coordinating logistics and resources for multiple concurrent projects.
Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.

Assistant Manager

Coach

02.2018 - 03.2020

Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Generated repeat business through exceptional customer service.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Increased sales through effective merchandising strategies and targeted promotions.
Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Oversaw daily operations to maintain store cleanliness and organization.
Facilitated team-building activities, enhancing team cohesion and morale.
Implemented staff training programs to elevate service standards and knowledge.
Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Assistant Manager

White House Black Market

08.2016 - 02.2018

Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Generated repeat business through exceptional customer service.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Facilitated clear communication between employees and upper management through regular meetings and updates.
Conducted employee performance evaluations, providing constructive feedback for growth and development.

Cash Lead

Polo Ralph Lauren

07.2014 - 04.2016

Collaborated with management to develop strategies for increasing sales through upselling techniques.
Increased customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
Implemented inventory control measures to reduce shrinkage and ensure accurate stock levels at all times.
Provided exceptional leadership in guiding team members toward achieving individual performance goals while maintaining a cohesive team dynamic.
Enhanced loss prevention efforts by meticulously monitoring cashier stations and identifying potential risks.

Summary

Overview

Work History

Sales Associate

Assistant

Assistant Manager

Assistant Manager

Cash Lead

Education

Bachelor Of Arts - English Language And Literature

Skills

Timeline

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