Nancy Smetters
Genoa City
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
41
41
years of professional experience
Work History
Accounts Executive
Basso Builders Inc
05.2000 - Current
- Improved cash flow management, ensuring prompt invoicing and collection procedures to minimize delinquencies.
- Coordinated month-end closing activities to ensure timely completion of financial statements for executive review and decision-making purposes.
- Conducted thorough account reconciliations, promptly resolving any discrepancies or irregularities identified during the process.
- Reduced financial discrepancies by implementing stringent internal controls and audits to ensure accurate recordkeeping.
- Analyzed accounts for delinquencies and other ongoing issues.
- Provided comprehensive support during external audits by producing accurate documentation that streamlined the audit process.
- Participated in the development and implementation of financial policies and procedures that contributed to a more efficient working environment.
- Gathered information from clients to secure and, verify payment and identify special requirements.
General Casher
Grand Geneva Resort & Spa
08.1983 - 11.1999
- Greeted customers entering Golf shop and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about golf policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma -
JB Conant
Hoffman Estates, IL06.1975
Skills
- Bank Reconciliation
- Accounts Payable
- Invoice Processing
- Accounts Receivable
- Payroll Processing
- Account relationship management
- Strong relationships
- Customer Relations
- Account Servicing
Timeline
Accounts Executive
Basso Builders Inc
05.2000 - Current
General Casher
Grand Geneva Resort & Spa
08.1983 - 11.1999
High School Diploma -
JB Conant
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