Nancy Smith
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Asst. Grocery Manager
Publix
11.2022 - 06.2023
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Performed key tasks to promote inviting grocery store appearance.
- Actively communicated with grocery team members to promote positive working environment.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Asst. Grocery Manager
Publix
10.2021 - 11.2022
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Performed key tasks to promote inviting grocery store appearance.
- Implemented customer rewards program and actively communicated with grocery team members to promote positive working environment.
- Orchestrated performance-oriented environment by closely supporting team members.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Evaluated suppliers to maintain cost controls and improve operations.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
Team Lead
Publix
06.2015 - 10.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Pleasantly greeted customers and provided prompt and courteous service.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Removed trash, swept, and mopped floors for professional appearance.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Operated cash register to accurately process and record customer payments.
- Retrieved items for customers and verified prices.
- Prepared orders for customers without delay to deliver excellent service.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Prioritized helping customers over completing other routine tasks in store.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed strong rapport with customers and created positive impression of business.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Advance Diploma -
Good Hope High
Skills
- Motivational Leadership
- Professional Relationships
- Compliance Requirements
- Supply Level Management
- Inventory Merchandising
- Inventory Accuracy
- Task Delegation
- Visual Merchandising
- Employee Management
- Cash Register Operations
- Customer Needs Assessments
- Constructive Feedback
- Thorough Knowledge of Product
- Team Goals
- Inventory Control Processes
- Safety and Security Enforcement
- Ordering of Products
- Issue and Conflict Resolution
- Customer Service and Assistance
- POS Inventory System Operation
- Verbal and Written Communication
- Customer Loyalty
- Order Accuracy
- Store Layouts
- Complaint Handling
- Store Operations
- Customer Inquiries
- Customer Interaction
- Disciplinary Action
- Maintaining Clean Work Areas
- Health and Safety Procedures
- Display Planning
- Price Structuring
- Team Collaboration
- End Cap Placement
- Special Assignments
- Policy Development and Enforcement
- OSHA Requirements
- Desktops, Laptops and Mobile Devices
- Equipment Management
- Recycling and Conservation
- P&L Administration
- Team Meetings
- Hiring and Onboarding
- Store Reset and Recovery
- Supplier Monitoring
- Reading Comprehension
- Grocery Standards
- Organize Inventory
- Implementing Pricing Strategies
- Waste Management and Reduction
- Mentoring
- Calendar and Scheduling Software
- 8 years customer service experience
- cashier and cash office experience
Certification
CPR certified
Food Safety Certified
Timeline
Asst. Grocery Manager
Publix
11.2022 - 06.2023
Asst. Grocery Manager
Publix
10.2021 - 11.2022
Team Lead
Publix
06.2015 - 10.2021
Advance Diploma -
Good Hope High
Similar Profiles
Nicholas WilsonNicholas Wilson
Assistant Grocery Manager at PublixAssistant Grocery Manager at Publix
Andrew HarrisAndrew Harris
Cashier/Front End Service Clerk at PublixCashier/Front End Service Clerk at Publix
Laine 'Callaway' CookLaine 'Callaway' Cook
Produce Clerk at PublixProduce Clerk at Publix
DeAnna EvansDeAnna Evans
Customer Service Representative at PublixCustomer Service Representative at Publix
SARMAD SONDESARMAD SONDE
ASST. GROCERY MANAGER at WOOLWORTHSASST. GROCERY MANAGER at WOOLWORTHS