Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nancy Smith

Grants Pass,OR

Summary

Dynamic professional with a proven track record in hospitality and customer service management, notably at Morrisons Rogue River Lodge. Excelled in guest relations and complaint resolution, enhancing customer satisfaction. Skilled in payment processing and multi-line phone systems. Achieved top sales quotas, demonstrating exceptional organizational and leadership abilities. Passionate about delivering outstanding service and achieving results. Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.

Overview

45
45
years of professional experience

Work History

Front Desk Clerk

Morrisons Rogue River Lodge
Merlin, OR
04.2024 - 11.2024
  • Greeted customers upon arrival and provided assistance with check-in or check-out procedures.
  • Answered incoming calls and directed them to the appropriate personnel.
  • Assisted in resolving customer complaints and inquiries in a timely manner.
  • Processed credit card, cash, and other forms of payment for guest accounts.

Customer Service Representative

Arrow Electronics
Seattle, WA
01.1997 - 01.2023
  • Worked closely with a variety of manufacturing firms to meet their needs for semiconductors, resistors, capacitors and related components
  • Served as a Material Planner, Product Manager, and in a supervisory position as Regional Materials Manager
  • Work locations included the Bellevue office, on-site at the customer’s facility, and remotely, from my home, in recent years
  • Generally met or exceeded sales quotas
  • Finished as #2 in the country in terms of exceeding quota for the last quarter of 2022

Customer Service Lead

Keane Inc.
Seattle, WA
01.1996 - 01.1997
  • Supervised 12 customer service representatives providing support for Windows 95
  • Responsible for hiring/firing, training, evaluating and scheduling of staff

Customer Service Lead

Pinnacle Publishing
Seattle, WA
01.1995 - 01.1996
  • Managed customer service staff of 4 reps who sold and maintained subscriptions for 8 Electronic Newsletters

Customer Service Representative

CCH
Chicago, IL
01.1990 - 01.1995
  • Handled troubleshooting calls for legal software products from a wide variety of clients including IT personnel, tax attorneys, accountants, and university professors
  • Promoted to Call Center Supervisor in 1992

Library Assistant

Cincinnati Public Library
Cincinnati, OH
01.1980 - 01.1990
  • Roving librarian, assigned to various regional branches to cover for staff on extended leave
  • Tasked with neutralizing personality conflicts within the branches
  • Assisted in planning and setup of six new regional branches

Education

BBA - Business Administration

Lakeland College
Sheboygan, WI
06-1980

Skills

  • Guest Relations
  • Multi-Line Phone Systems
  • Hospitality Management
  • Attractions and amenities knowledgeable
  • Complaint resolution
  • Guest Reception
  • Reservation Management
  • Payment Processing

Timeline

Front Desk Clerk

Morrisons Rogue River Lodge
04.2024 - 11.2024

Customer Service Representative

Arrow Electronics
01.1997 - 01.2023

Customer Service Lead

Keane Inc.
01.1996 - 01.1997

Customer Service Lead

Pinnacle Publishing
01.1995 - 01.1996

Customer Service Representative

CCH
01.1990 - 01.1995

Library Assistant

Cincinnati Public Library
01.1980 - 01.1990

BBA - Business Administration

Lakeland College
Nancy Smith