Summary
Overview
Work History
Education
Skills
Timeline
Experienced tax preparation with H&R Block.
Experienced tax preparation with H&R Block.
Generic

Nancy Snider

Fennville,MI

Summary

I am a dynamic Corporate Customer Care professional with an extensive experience in specialized customer service for top performing customers. As a highly organized professional, I'm successful at managing multiple priorities with a positive attitude. I am always willing to learn and take on added responsibilities to meet both customer and team goals. I believe in integrity and trust in all customer relationships.


I'm looking for a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.


Overview

36
36
years of professional experience

Work History

Corporate Customer Care

Yellow Corp
07.1992 - 07.2023
  • Develop and maintain lasting relationships with customers through effective communication and quick responses, resulting in long-term loyalty, expanded client base and business growth.
  • Record accurate and efficient records in customer database.
  • Field customer complaints, resolve issues to reach acceptable conclusions.
  • Cross train with coworkers on specific customer needs and problem-solving strategies.

Payroll

Yellow Corp
07.1989 - 07.1992
  • Completed payroll accurately and timely to ensure accurate pay.
  • Recorded and updated employee files for salary updates, address changes, W4 information and other misc items.
  • Tracked employee vacation, sick and personal time.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Developed and implemented payroll procedures to streamline workflow.
  • Calculated and paid union Health, Welfare and Pension benefits within specified deadlines.

Accounts Payable Clerk

Yellow Corp
07.1988 - 07.1989
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Prepared vendor invoices and processed incoming payments.
  • Maintained good working relationships with vendors and resolved disputes.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.

Accounts Receivable Clerk

Yellow Corporation
07.1987 - 07.1988
  • Applied payments received to appropriate invoices.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Identified, researched, and resolved billing disputes as needed.

Education

Associate of Applied Science - Accounting

Davenport University
Grand Rapids, MI

Skills

  • In depth root cause / corrective action analysis and feedback
  • Microsoft Word / Excel
  • Build and maintain daily, weekly and monthly on time reports for high level accounts
  • Skilled problem solver
  • Ability to multitask
  • Professional telephone skills
  • Ability to work within and meet stringent deadlines

Timeline

Corporate Customer Care

Yellow Corp
07.1992 - 07.2023

Payroll

Yellow Corp
07.1989 - 07.1992

Accounts Payable Clerk

Yellow Corp
07.1988 - 07.1989

Accounts Receivable Clerk

Yellow Corporation
07.1987 - 07.1988

Associate of Applied Science - Accounting

Davenport University

Experienced tax preparation with H&R Block.

I am a Senior Tax Analyst with 12 years experience.  In addition to tax preparation, I work with individual and sole proprietorship clients on strategies for future tax savings and retirement  

Experienced tax preparation with H&R Block.

I am a Senior Tax Analyst with 12 years experience.  In addition to tax preparation, I work with individual and sole proprietorship clients on strategies for future tax savings and retirement  

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Nancy Snider