NANCY SONEMANEEVONG
EAST HAVEN,CT
Summary
Experienced administrative assistant with a strong background in administrative and customer service roles. Specializes in optimizing delivery processes and ensuring reliability. Skilled in data entry, dispatch operations, and proficient in Microsoft Office applications. Showcases exceptional time management skills and meticulous attention to detail. Committed to utilizing extensive knowledge to contribute to team achievements and propel organizational advancement.
Overview
18
18
years of professional experience
Work History
Seasonal Office Assistant/Front Desk
Jackson Hewitt
01.2019 - Current
- Compute taxes owed by following tax code
- Help taxpayers by using their federal, state and local codes and see to it that clients receive the maximum benefit permitted under the law of government
- Review financial records such as income statements and documentation of expenditures
- Calculate and invoice for form preparation fees and verify totals on past forms for accuracy
- Prepare tax returns using electronic filing software
- Advise against potential tax liabilities and uncover potential deductions and credits
Administrative Assistant
PeriShip
03.2024 - 06.2025
- Managed perishable package scheduling, boosting delivery efficiency and customer satisfaction.
- Monitored package statuses, reducing delays and enhancing service reliability.
- Coordinated rerouting with logistics, achieving improved delivery accuracy.
- Streamlined administrative processes to enhance workflow efficiency, resulting in noticeable improvements in team productivity. Analyzed scheduling data to identify bottlenecks, implementing solutions that increased on-time deliveries and strengthened customer trust.
- Work remotely
Dispatcher
USA Central Station
01.2013 - 01.2019
- Monitor alarms and dispatch authorities as needed
- Handling heavy inbound/outbound calls
- Data entry and other basic administrative office tasks
- Providing customer service
- Daily critical thinking and organized emergency response
Customer Service Representative
Logisticare
01.2008 - 01.2013
- Assembled and managed customer transportation
- Ordered, processed and scheduled
- Handled heavy inbound/outbound calls
- Provided customer service
- Data entry
- Microsoft Series
Education
Medical Assistant - undefined
Job Corps
Chicopee, MA01.2003
Skills
- Administrative
- Customer Service
- Computer Literacy
- Accounting
- Finance
- Microsoft Office
- Data Analysis
- Detail Oriented
- Time Management
- Dispatch
- Data Entry
- Problem Solving
- Critical Thinking
- Team Collaboration
- Customer Retention
LANGUAGES
English (Native)
Laos (Native)
Timeline
Administrative Assistant
PeriShip
03.2024 - 06.2025
Seasonal Office Assistant/Front Desk
Jackson Hewitt
01.2019 - Current
Dispatcher
USA Central Station
01.2013 - 01.2019
Customer Service Representative
Logisticare
01.2008 - 01.2013
Medical Assistant - undefined
Job Corps
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