Nancy Sonnenberg
Sterling,CO
Summary
Detail-oriented individual with exceptional communication skills. Proven ability to handle multiple tasks effectively. Known for excellent communication and strong problem-solving abilities, ready to make a meaningful impact.
Overview
26
26
years of professional experience
Work History
Advanced Tek Janitorial Services
Keri Monet
Akron, CO
07.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Proven ability to learn quickly and adapt to new situations.
- Ensured cleanliness and sanitation of assigned areas following established protocols
- Developed strategies to enhance cleaning efficiency while maintaining quality standards
- Managed inventory of cleaning supplies, ensuring availability and compliance with safety regulations
- Cleaned and sanitized bathrooms, breakroom and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
Cleaning
Trey Becker- S&S Auto Repair LLC
Sterling, CO
05.2022 - Current
- Conducted thorough cleaning of workshop areas to maintain a safe and organized environment.
- Developed standard operating procedures for routine cleaning tasks, improving overall workflow efficiency.
- Cleaned and sanitized bathrooms, breakroom, and other similar areas according to established protocols.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Assisted in inventory management by organizing cleaning supplies and materials for efficient access.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Elder Care Provider
Sue Lechman
Sterling, CO
02.2026 - Current
- Provided compassionate personal care to clients, ensuring comfort and dignity in daily activities.
- Assisted clients with mobility and transportation, enhancing independence and quality of life.
- Administered prescribed medications and monitored health conditions, maintaining accurate records for healthcare providers.
- Manage daily schedules of activities, fostering engagement and social interaction.
- Implemented safety protocols to prevent accidents and ensure a secure living environment for clients.
- Improved elderly clients'' quality of life by providing compassionate and attentive care.
- Enhanced client satisfaction by addressing individual needs and preferences in a timely manner.
- Provided emotional support to clients during difficult times, demonstrating empathy and understanding.
- Monitored clients'' health conditions, promptly reporting any concerns to medical professionals for proper intervention.
- Organized recreational activities for clients, boosting their mental stimulation and social engagement.
- Implemented strategies for fall prevention, creating a safer environment for elderly individuals at risk of injury.
- Developed strong relationships with clients and their families, fostering trust and open communication.
- Exceeded industry standards in hygiene management by maintaining impeccable cleanliness within the client''s living spaces.
- Assisted clients with daily living activities, promoting their independence and dignity.
- Delivered safe transportation services for clients to attend appointments or engage in community outings.
- Assisted with daily living activities, running errands, and household chores.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Transported clients to and from medical appointments with safety and efficiency.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Entrusted to handle confidential and sensitive situations in professional matter.
Merle Norman Cosmetics Studio
Nancy Sonnenberg
Sterling, CO
06.2000 - 03.2008
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Organized and attended events
- Marketing-building and maintaining costumer base
Member Service Representative- Teller
Sterling Federal Credit Union
Sterling, CO
07.2008 - 02.2012
- Assisted members with account inquiries and transaction processing.
- Educated clients on product offerings and services to enhance financial literacy.
- Resolved member concerns by providing prompt and accurate information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
- Provided deposit and withdrawal receipts.
- Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
- Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
- Ensured compliance with regulatory requirements during all member interactions safeguarding both the organization''s reputation.
- Educated and engaged customers with new bank products and services.
- Participated in community outreach events as a representative of the credit union, promoting its mission and values within the local area.
- Managed daily balancing tasks reducing discrepancies in accounting records while maintaining accuracy.
- Partnered with other departments facilitating smooth resolution of complex cases resulting in improved member experience.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Processed transactions accurately and efficiently, ensuring compliance with credit union policies.
- Managed cash drawer, maintaining accuracy and security throughout daily operations.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Education
High School Diploma -
Sterling High School
Sterling, CO Skills
- Compassionate caregiving
- Housekeeping tasks
- Personal hygiene assistance
- Social interaction
- Emotional support
- Transportation services
- Recreational activities
- Exercise encouragement
- Patient assistance
- Compassionate care
- Mobility support
- Cleaning and sanitizing
- Time management
- Efficient cleaning techniques
- Attention to detail
- Sanitation practices
- Friendly, positive attitude
- Teamwork and collaboration
- Extensive Product Knowledge
- Problem-solving
- Excellent communication
- Approachable
- Cash handling and management
- Cash handling
Timeline
Elder Care Provider
Sue Lechman
02.2026 - Current
Cleaning
Trey Becker- S&S Auto Repair LLC
05.2022 - Current
Advanced Tek Janitorial Services
Keri Monet
07.2021 - Current
Member Service Representative- Teller
Sterling Federal Credit Union
07.2008 - 02.2012
Merle Norman Cosmetics Studio
Nancy Sonnenberg
06.2000 - 03.2008
High School Diploma -
Sterling High School