Nancy Soto

• Provided administrative and secretarial support to one or more attorneys.
• Managed approximately 20-25 caseloads per day of residential, commercial, and industrial properties, effectively prioritizing tasks to meet deadlines.
• Gathered information on nearby properties to compare and help make value determinations on properties.
• Collaborated with attorney to prepare documentation for property tax appeal hearings resulting in successful outcomes for clients
• Served as primary point of contact to process property tax refunds with the Treasurer's Department.
• Assisted in answering phone calls, taking messages, and redirecting them to appropriate party.

When office leaders were out of the office for weeks and several months at times, I was appointed office manager. Therefore, all office activities became my responsibility.

• Qualified and screened potential leads and conducted phone interviews with clients to schedule agent visits.
• Completed 95% of in-office appointments, and assisted as field agent when the company had a shortage of field agents.
• Prepared and completed clients' lists and spreadsheets detailing check amounts and service fees to be collected.
• Collected and revised all necessary client documents to resubmit denied applications.
• Worked directly with the Cook County's office when applications were sent to the Erroneous Department.
• Prepared and submitted eligible tax refund applications to the Treasurer's Department for processing.
• Followed up on clients' inquiries and concerns about their applications.
• Managed phone and email correspondence and handled incoming and outgoing mail.
• Managed filing system, entered data, and completed other clerical tasks.

• Coordinated schedules and appointments for real estate broker
• Provided guidance on loan modification options available for borrowers facing financial hardship.
• Gathered essential data from borrowers that allowed for a thorough analysis of their financial situations, leading to informed decisions regarding loan modifications.
• Assisted broker thorough reviews of loan modification applications, ensuring accuracy and completeness before submission for approval.
• Successfully completed numerous loan modification requests resulting in borrowers'' ability to retain their homes.
• Had direct contact with banks (creditors) to request loan modification and/or home refinance status
• Record keeping, copying, scanning, faxing, and filling

• Assisted in showing apartments, executing leases, preparing notices, and collecting rents
• Generated advertisements for real estate sales or rentals
• Data entry and Internet research
• Assisted in record keeping, copying, scanning, faxing, and filling
• Processed bank deposits and scheduled payments
• Bookkeeping
• Prepared outgoing mail and correspondence
• Managed and tracked employee work hours
• Prepared and distributed employee paychecks
• Coordinated travel and meeting arrangements

• Managed property financial records by collecting rents from 11 tenants and reconciling monthly accounts payable and receivable.
• Scheduled and mailed association payments before due dates
• Collected and deposited assessment payments
• Delivered necessary documents for real estate sales
• Oversaw property inspections, identifying areas for improvement and scheduling necessary repairs or upgrades.
• Collaborated effectively with various professionals such as attorneys, insurance agents, and inspectors while representing the condominium's interests.
• Met with potential tenants to negotiate rent, explain occupancy terms, and show available units.
• Prepared and processed lease and rental applications.
• Utilized social media, Craigslist, banners, and signs to advertise vacant apartments.