NANCY STERNOD
Saratoga Springs
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Detail-oriented and knowledgeable in draw blood and Medical Assistant skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service. Knowledgeable certified medical assistant with exceptional background over several years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.
Overview
11
11
years of professional experience
Work History
Medical Assistant
Zenith Family Clinic
Saratoga Springs
03.2023 - 08.2024
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Prepared treatment rooms for patient examinations.
- Changed dressings on wounds to prevent infection and check for healing.
- Organized charts, documents and supplies to maintain team productivity.
- Documented notes during patient visits.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Measured vital signs and took medical histories to prepare patients for examination.
- Registered new patients into practice management software program accurately entering demographic information.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Administered injections, medications and treatments as directed by the physician.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Responded to patient callbacks and phone-in prescription refill requests.
- Provided excellent customer service while interacting with patients.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Educated patients on proper blood draw techniques.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Verified patient information prior to specimen collection.
- Interacted with patients to gather and record data prior to blood draws.
- Educated patients on specimen collection procedures and post-draw care.
- Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Followed all safety protocols when handling hazardous materials.
- Maintained patient comfort and safety throughout the phlebotomy process.
Clinical Medical Assistant
Neuragenex
Bluffdale
09.2022 - 03.2023
- Maintained accurate documentation of all patient interactions and records in electronic medical record systems.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Participated in research studies related to new treatments for diabetes.
- Assessed the effectiveness of neuropathy treatments and medications.
- Administered local injection or intravenous vitamins to patients undergoing procedures.
- Inspected medical equipment such as syringes, needles, tubing sets and pumps for accuracy prior to use.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Monitored patient's vital signs during administration of IV therapy.
- Prepared solutions for infusion according to physician orders or established protocols.
- Assessed patient condition before administering medications via intravenous route.
- Administered intravenous fluids and medications as prescribed by physicians.
- Observed patient closely during medication administration for adverse reactions.
- Performed training on the use of IV equipment and supplies to other healthcare staff.
- Entered prescription information into computer databases.
Medical Assistant
Hillside Medical Clinic
Salem
08.2021 - 08.2022
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Organized patient charts before each day's clinic sessions began.
- Documented notes during patient visits.
- Organized charts, documents and supplies to maintain team productivity.
- Measured vital signs and took medical histories to prepare patients for examination.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Registered new patients into practice management software program accurately entering demographic information.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared treatment rooms for patient examinations.
- Changed dressings on wounds to prevent infection and check for healing.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Collected samples from patients for laboratory testing purposes.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Administered injections, medications and treatments as directed.
- Conducted EKGs.
- Responded to patient callbacks and phone-in prescription refill requests.
- Collected specimen samples and transported to laboratory for processing.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
- Educated patients on proper blood draw techniques.
- Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
- Verified patient information prior to specimen collection.
- Interacted with patients to gather and record data prior to blood draws.
- Identified patients using proper procedures prior to specimen collection.
- Demonstrated proficiency in using a variety of collection techniques and equipment.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
Phlebotomist, Medical Assistant
Clinica Medica Familiar
Salt Lake City
09.2019 - 07.2021
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Centrifuged blood samples as outlined in clinical protocols.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Educated patients on proper blood draw techniques.
- Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
- Monitored inventory levels of supplies used in phlebotomy services.
- Offered snacks and beverages to blood draw to maintain proper sugar levels.
- Maintained a clean, safe, and organized work environment.
- Provided excellent customer service while interacting with patients.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
Quality Control Inspector
Purple Mattress
Grantsville
09.2017 - 07.2019
- Monitored performance and generated reports detailing quality of product and defect rates.
- Completed precise measurements using special tools.
- Noted trends in product quality and functionality to determine problem areas and plan for improvements to processes.
- Streamlined QA processes by working closely with development teams and staying abreast of changing product demands.
- Created and deployed best practices to improve efficiency and reduce defects.
Airport Passenger Assistant With Wheelchair
Prospect Air Service
Salt Lake City
07.2016 - 08.2017
- Escorted handicapped passengers from terminal to aircraft.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Oversaw ticketing, gate and ramp services.
- Transfer from gate to gate and getting to their final destination.
- Assisting with carryon baggage and stowage, helping the passenger to the restrooms,
- Provide to the customer with leadership in emergency and non-emergency situations
Bookkeeping Assistant -Tax Prepare
SANTIAGO'S OFFICE
Salt Lake City
06.2013 - 03.2016
- Validated and recorded invoices and resolved discrepancies with vendors.
- Prepared and enter account statements to vendors and kept meticulous correspondence documentation.
- Responsible for the accounting programs for 10 companies and prepare tax reports.
Education
GED -
La Ilustration
Mazatenango, Such GuatemalaBBA - Business Administration And Management And Quality
Galileo
GuatemalaAssociate of Science - CPR & Phlebotomist
Tooele Applied Technology College
Tooele, UTAssociate of Science - Medical Assisting
Mountain Land Technical College
Skills
- P>Supervision People one on one, crating and atmosphere of teamwork
- P>Accounting Policies
- P>Knowledge of Health insurance Field
- P>Recording data
- P>Excellent communication and problem solving skills
- P>Speak and write Elnglish and Spanish
- P>Ensunring a step by step methodology in achieving a given task with a focus on Quality
- P>Measuring vital statistics
- P>Blood specimen storage
- P>Knowledge of safety and sanitation
- P>Computer skills, organize and very responsibility
- P>Costumer service skills
- P>I am able to handle multiple task at the same timeStress Management
- P>I am friendly, Analytical, courtesy and emphaty
- Electronic health records
- Patient assessment
- Phlebotomy techniques
- Vital signs measurement
- Medical terminology
- Customer service
- Effective communication
- Team collaboration
- Laboratory skills
- Appointment scheduling
- Suture removal
- Prescription refills
- Calm and level-headed under duress
- Vital signs and examinations
- Lab equipment calibration
- Quick problem solver
- Valid [state] driver's license
- Vital signs monitoring
- Stocking supplies
- Professional bedside manner
- Clinical and administrative support
- Medical office management
- Disease prevention education
- Sterilization techniques
- Restocking lab supplies
- Emergency room procedures
- EKG administration
- Laboratory specimen collection
- General housekeeping
- Vital sign monitoring
Personal Information
Title: MEDICAL ASSITANT & PHLEBOTOMY
Languages
Spanish
Professional
English
Professional
Timeline
Medical Assistant
Zenith Family Clinic
03.2023 - 08.2024
Clinical Medical Assistant
Neuragenex
09.2022 - 03.2023
Medical Assistant
Hillside Medical Clinic
08.2021 - 08.2022
Phlebotomist, Medical Assistant
Clinica Medica Familiar
09.2019 - 07.2021
Quality Control Inspector
Purple Mattress
09.2017 - 07.2019
Airport Passenger Assistant With Wheelchair
Prospect Air Service
07.2016 - 08.2017
Bookkeeping Assistant -Tax Prepare
SANTIAGO'S OFFICE
06.2013 - 03.2016
GED -
La Ilustration
BBA - Business Administration And Management And Quality
Galileo
Associate of Science - CPR & Phlebotomist
Tooele Applied Technology College
Associate of Science - Medical Assisting
Mountain Land Technical College
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