Nancy Stone
Lithia Springs,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure open position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
Work History
Senior Technical Project Manager
AT&T Mobility
01.1998 - 07.2023
- Partnered with project team members to identify and quickly address problems.
- Served as technical liaison, supporting engineering, management, procurement, sales and marketing, quality assurance and supply base.
- Communicated project plans and progress to key stakeholders and project contributors.
- Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing, and planning sessions to validate requirements.
Roaming Specialist
AT&T Mobility
01.1998 - 07.2023
- Modify network systems to achieve proper roaming function.
- Used network mapping data information to resolve roaming issues. Request corrections to network to maximize network usage successfully.
- Conferred with engineers to investigate and solve failure issues.
- Communicate with Cellular partners on roaming issues in reference to tower coverage.
Customer Service Specialist
AT&T Mobility
01.1998 - 07.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Certificate - Paralegal Studies
Paralegal Institute
Atlanta, GAProject Management
DeVry
Atlanta, GAAssociate of Arts - Graphic Design
The Art Institute of Atlanta
Atlanta, GASkills
- Timely Project Completion
- Technical Project Management
- Cross-Function Collaboration
- Network Migration
- Work Orders
- Team Management
- Status Updates
- Special Projects
- Project Management
- Daily Status Reports
- Project Deadlines
- Workload Priorities
- Client Requirements
Timeline
Senior Technical Project Manager
AT&T Mobility
01.1998 - 07.2023
Roaming Specialist
AT&T Mobility
01.1998 - 07.2023
Customer Service Specialist
AT&T Mobility
01.1998 - 07.2023
Certificate - Paralegal Studies
Paralegal Institute
Project Management
DeVry
Associate of Arts - Graphic Design
The Art Institute of Atlanta
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