Nancy Suckiel
Administration Receptionist/Coordinator
West Milford,NJ
Work Preference
Summary
Professional with experience in managing front-office operations and coordinating administrative tasks. Strong focus on team collaboration and achieving results. Known for reliability, flexibility, and effective communication skills. Skilled in scheduling, customer service, and multitasking in dynamic environments.
Overview
35
35
years of professional experience
Work History
Facilities Receptionist/Coordinator
Lonza Pharmaceuticals
09.2023 - Current
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments, streamlining information flow and enhancing collaboration.
- Developed and maintained filing systems for confidential documents, improving accessibility and compliance.
- Oversaw office supply inventory management, ensuring availability of essential materials for daily operations.
- Assisted in organizing corporate events and meetings, enhancing team engagement and company culture.
- Evaluated reception workflows regularly, identifying areas for process improvement to boost operational efficiency.
- Supported new employee onboarding by providing training, guidance, and resources to help them acclimate to their roles.
- Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and greeting clients in a professional manner.
- Expedited problem resolution for dissatisfied customers by escalating concerns to appropriate managers or supervisors when necessary.
- Ensured a welcoming environment for clients by maintaining a clean and organized reception area.
- Maintained up-to-date knowledge of company policies, procedures, and offerings to better serve clients and assist coworkers when necessary.
- Promoted a positive company image through courteous interactions with clients both over the phone or face-to-face encounters at the reception desk.
- Collaborated with team members to ensure seamless coordination of daily operations and special events.
- Streamlined office processes for increased efficiency by organizing and maintaining schedules, appointments, and meetings.
- Provided exceptional customer service through prompt response to inquiries via phone, email, or in-person visits.
- Supported administrative staff by handling mail distribution, data entry tasks, and document preparation as needed.
- Achieved strong relationships with vendors by coordinating deliveries, payments, and order tracking details accurately and professionally.
- Facilitated successful event planning by coordinating logistics such as room bookings, catering arrangements, equipment setup, and guest registration processes.
- Assisted in the efficient flow of information between departments with timely delivery of messages and documents.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Administrative Assistant
Pro-Pac Services, Inc.
06.2020 - 02.2023
- My position at Pro-Pac Services as an Administrative Assistant/Receptionist included various daily components such as answering incoming calls and directing to correct departments, checking voicemails, responding to emails in a timely manner, taking orders for parts and writing up purchase orders and entering into QuickBooks.
- Scanning and Filing New Customer Documents.
- Receiving mail and depositing checks into QuickBooks on a daily basis, running various errands if necessary.
- Ordering office supplies, Greeting clients and scheduling meetings. Shipping and receiving packages such as UPS, FedEx.
- Organizing Lunch meetings for Clients visiting our plant.
- Maintaining Reception Area
- Proficient in Microsoft Word, Excel and QuickBooks
Kids Club Associate
Spa 23 Fitness and Lifestyle
02.2016 - 05.2020
- I worked in the KidsCare Room with children ranging from 3 months to 12 years old.
- Carefully entering kids into the computer system and matching them to their parents
- I interact with the kids, play games, color, read, puzzles, feed babies, talk with the older kids. I love working with kids.
- I am also CPR Certified
Administrative Assistant/Office Manager
Zoppo Insurance Agency
02.2001 - 04.2020
- I was responsible for all office duties, such as scheduling appointments, returning voicemail messages, answering phones, scanning and filing new documents, responding to daily emails, ordering office supplies, entering new client information, processing daily endorsement changes to existing insurance policies, taking payments over the phone, email or mail for policies, making daily bank deposits. Proficient in Microsoft Word, Excel and Quick books.
- I was the first person our clients interacted with upon entering our office and always made sure they felt comfortable and satisfied with our services.
- Scheduled appointments
- Directed phone calls
- Managed incoming and outgoing mail
- Produced Monthly Insurance Renewal Policies reports
- Composed correspondence
- Provided administrative support for my Direct Boss
- Maintained all files, schedules, etc.
- Provided friendly customer service
- Maintained databases
- Processed purchase orders
- Developed office policies that improved workflow efficiency, reducing processing times for client inquiries.
- Performed research to collect and record industry data.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Monitored front areas so that questions could be promptly addressed.
Education
High school diploma - College Prep/Business
Pequannock Township High School
Pequannock, NJ06.1987
Skills
- Administrative Assistant (30 years)
- Filing (30 years)
- Excel (25 years)
- Data Entry (30 years)
- Microsoft Excel (30 years)
- Outlook (20 years)
- Receptionist (30 years)
- Microsoft Office (15 years)
- Word (30 years)
- Billing (30 years)
- QuickBooks (10 years)
- Fundraising (20 years)
- Personal Assistant Experience (30 years)
- Event Planning (20 years)
- Clerical Experience (30 years)
- Customer Service (30 years)
- Time Management (30 years)
- Typing (30 years)
- Microsoft Excel
- Administrative Experience
- Databases
- Human Resources
- Accounts Receivable
- Phone Etiquette (30 years)
- Office experience (30 years)
- Office management (30 years)
- Front desk (30 years)
- Calendar management (20 years)
- Teamwork
- Attention to detail
- Multitasking Abilities
- Reliability
- Decision-making
- Administrative management
- Work delegation
- Adaptability
- Continuous improvement
- Time management abilities
- Administrative procedures
- Appointment scheduling
Timeline
Facilities Receptionist/Coordinator
Lonza Pharmaceuticals
09.2023 - Current
Administrative Assistant
Pro-Pac Services, Inc.
06.2020 - 02.2023
Kids Club Associate
Spa 23 Fitness and Lifestyle
02.2016 - 05.2020
Administrative Assistant/Office Manager
Zoppo Insurance Agency
02.2001 - 04.2020
High school diploma - College Prep/Business
Pequannock Township High School
Similar Profiles
Carolina Jiménez SibajaCarolina Jiménez Sibaja
Payroll Specialist at Lonza CRPayroll Specialist at Lonza CR
Suchitha Peenya BasavalingaiahSuchitha Peenya Basavalingaiah
MSAT Project Manager, PMO at LonzaMSAT Project Manager, PMO at Lonza
Matthew PrestonMatthew Preston
Biotechnologist at Lonza BiologicsBiotechnologist at Lonza Biologics
Brittany RotondaBrittany Rotonda
Registered Nurse at West Milford Twp Board of EducationRegistered Nurse at West Milford Twp Board of Education
Hunter SwartzHunter Swartz
Public Works Laborer at Borough Of RidgefieldPublic Works Laborer at Borough Of Ridgefield